Source PDF: SOP_IMM_Canada_Referral_Flowchart.pdf
Start: Client requests DNA test for Canadian immigration/citizenship
Is the request for Canadian immigration/citizenship?
No Yes
Do NOT refer to EDL
(EDL is not SCC accredited)
Proceed with standard test or inform service not available
Email referral to DDC
Template: CA - SALES - IMM LEAD PASS TO DDC - ADD MISSING DETAILS
Wait for DDC to acknowledge referral and provide reference number
Inform client using template:
CA - SALES - IMM DDC Reference TO CLIENT - ADD MISSING DETAILS
End: Client informed and case transferred to DDC