Source PDF: SOP_JIRA_Request_Submission.pdf
📝 SOP - Submitting Requests via the JIRA Portal
Purpose:
To streamline the handling of refund requests, invoice generation, and
staff leave by using the newly implemented JIRA portal.
- Accessing the Portal
- Log in to your JIRA account.
- On the dashboard, locate and click the Refund Requests & Invoices
tile.
- Request Types & Instructions
A. Client Refund Requests
- Select "Client Refund Request"
- Complete all required fields:
- Client name
- Case reference number (if available)
- Refund type (Airwallex / Stride)
- Reason for refund
- Submit request
- PayPal refunds are excluded and must still be submitted via
email to Antonio.
B. Client Invoice Requests
- Select "Client Invoice Request"
- Use only for clients who request a formal invoice for a DNA test
- Fill in:
- Client name and contact
- Case reference
- Test name
- Amount paid
- Submit the request for processing
Version: 1.0 | Prepared by: Chantal Sciberras | Date Issued: 15 May 2025
C. Staff Leave Requests
- Select "Staff Leave Request"
- Fill in:
- Your full name
- Leave type (Annual, Sick, etc.)
- Start and end date
- Total number of days
- Any notes (optional)
- Submit for approval
- You will be notified once approved or if further details are needed
Reminders:
- Do not send these types of requests by email anymore (except
PayPal refunds).
- Ensure accuracy in the form to avoid delays in processing.
- For any issues with form submission, contact Chantal directly.
Version: 1.0 | Prepared by: Chantal Sciberras | Date Issued: 15 May 2025