Source folder: Q&As
Source workbook: Full_Q&A_EasyDNA.xlsx
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Questions and answers imported from the source spreadsheet.
Question: “What is the Dog Intolerance Test?”
Answer:
The Dog Intolerance Test is a non-invasive analysis that identifies your dog’s intolerances or sensitivities to over 300 common food and non-food items. It helps pet owners understand which ingredients or environmental triggers may be affecting their dog’s health and well-being.
Question: “What type of sample is required for the Dog Intolerance Test?”
Answer:
The test requires a small hair sample from your dog. There is no need for blood or saliva, and the sample can be collected easily at home.
Question: “Is the Dog Intolerance Test the same as the Dog Allergy Test?”
Answer:
No, they’re different. The Dog Intolerance Test uses a hair sample collected at home to check for sensitivities to over 300 food and non-food items. The Dog Allergy Test requires a blood sample collected by a vet and tests for immune-based allergies.
Question: “Does the Dog Intolerance test diagnose allergies?”
Answer:
No, this test detects intolerances and sensitivities, not immune-based allergies. It uses bioresonance technology, not blood analysis.
Question: “Can I use the Dog Intolerance test to find out why my dog is scratching or has diarrhoea?”
Answer:
Yes, intolerances can cause skin, digestive, and behavioural issues. This test may help identify foods or products your dog is reacting to.
Question: “How do I collect the sample for the Dog Intolerance Test?”
Answer:
Simply collect a small hair sample from your dog (as per the kit instructions). No need to pluck, cuttings close to the root are fine. Then send the hair sample to the lab using the packaging provided.
Question: “Do I need to go to the vet for this test?”
Answer:
No, you can collect the sample at home. No vet visit or blood draw is needed.
Question: “Can I use hair from my dog’s brush?”
Answer:
We recommend using freshly cut hair rather than collected fur from a brush to ensure the sample is clean and viable.
Question: “Is there a minimum amount of hair required for the Dog Intolerance Test?”
Answer:
Yes, the lab needs about 5–10 strands of hair that are at least 3cm long. The instructions in the kit will guide you through this.
Question: “Can I collect the Dog Intolerance Test sample myself at home?”
Answer:
Yes. The sample collection is quick and painless, and full instructions are provided in the kit. No vet visit is needed.
Question: “What items are tested in the Dog Intolerance Test?”
Answer:
The test screens for over 300 food and non-food items, including proteins, grains, fruits, vegetables, additives, household products, and environmental factors like dust or pollen.
Question: “How accurate is the Dog Intolerance Test?”
Answer:
This test uses bioresonance technology to detect energetic imbalances linked to intolerances. While not a medical diagnostic tool, it can provide valuable insights for pet owners seeking to adjust their dog’s diet and environment.
Question: “Do I have to pay for postage when sending the sample back?”
Answer:
Return shipping instructions vary by region. Please refer to your kit materials or reach out with your case number so we can confirm for you.
Question: “How long will it take to get results from the Dog Intolerance Test?”“How will I receive my results?”
Answer:
You’ll receive a detailed report by email in PDF format. The report outlines which items your dog may have a sensitivity to.
Question: “What will the Dog Intolerance Test results look like?”
Answer:
The report includes a breakdown of food items (e.g. meats, dairy, grains) and non-food items (e.g. cleaning products, plants, fabrics), showing your dog’s sensitivity level to each. You can view a sample report from the website page. Please click on this link or copy it to your URL bar: https://easydna.co.uk/wp-content/uploads/2024/07/Dog-Intolerance-Report.pdf
Question: “Can I use the Dog Intolerance Test to adjust my dog’s diet?”
Answer:
Yes, many owners use the results to remove certain foods and monitor changes. It’s a helpful tool for creating an elimination diet plan.
Question: “Is the Dog Intolerance Test suitable for puppies?”
Answer:
No specific preparation is needed, but for consistency, it’s ideal if your dog has been on the same diet for a couple of weeks before collecting the hair sample.
Question: “What if my dog is on a raw diet or special food?”
Answer:
That’s fine, the test covers a wide range of ingredients, so you can still assess whether current components in your dog’s diet may be causing issues.
Question: “My dog has had this test before, can I repeat it?”
Answer:
Yes, especially if your dog’s diet has changed or new symptoms have appeared. Retesting after a few months can help monitor progress or identify new triggers.
Question: “How long does it take to receive results from the Dog Intolerance Test?”
Answer:
Results are available within 3–5 working days from the time the hair sample is received at the laboratory.
Question: “Is the Dog Intolerance Test suitable for all dogs?”
Answer:
Yes, the test is suitable for dogs of any age or breed. However, for more reliable results, it’s recommended your dog is at least 6 months old and has been on a consistent diet for a few weeks before testing.
Question: “What kind of results will I receive from the Dog Intolerance Test?”
Answer:
You’ll receive a detailed report listing any intolerances your dog may have, grouped by category (e.g., meats, dairy, grains, environmental triggers). It also includes guidance to help you interpret the results and make informed changes to your dog’s lifestyle.
Question: “Can the Dog Intolerance Test diagnose allergies or medical conditions?”
Answer:
No. The test identifies intolerances and is not designed to diagnose medical allergies or health conditions. For medical concerns, please consult your veterinarian.
Question: “Can I use the Dog Intolerance Test results to change my dog’s diet?”
Answer:
Yes. Many pet owners use the results to remove problematic foods or products from their dog’s routine. Always monitor your pet closely during dietary changes and consult a vet for ongoing symptoms.
Question: "How do I take a fur Sample"
Answer:
The safest way to take a fur sample is by utilising a pet brush using the fur that is shed, pop this into the small bag provided in the testing kit. If you pet doesn’t shed fur, then carefully cut a small sample from your pet
Question: "How much fur do I need to submit"
Answer:
A small amount, 5 individual strands. We don’t require clumps of fur.
Question: "Whats the difference between allergy, hypersensitivity, and Intolerance?"
Answer:
There is quite a big difference between being allergic, intolerant, or hypersensitive to a substance however, the symptoms often resemble each other. For those who get ill from their diet, it may feel equally bad. The devil is known by many names, some might say. Our test results will shed a light on what intolerances your pet might have, in other words, which ingredients to avoid. An intolerance may pass after a period, while an allergy lasts for life.
Question: "Are there any samples you cannot accept for my Pet Intolerance test?'
Answer:
We cannot test or accept any kind of medication. This includes medication in any form – tablets, ointment, cream or powdered. Please do not send substances such as bleach, toxic chemicals or fuel. We also ask that you do not send the packaging with your item i.e do not send a full canister of spray, full pack of treats or full bottle of liquid – we cannot send these back and cannot test the packaging.
Question: "Why would I choose an intolerance test over an allergy test?"
Answer:
Because it’s non-invasive, easy to do at home, and much more affordable. Many dog owners use intolerance testing to pinpoint potential triggers before deciding if they need further testing at the vet.
Question: “What is the Dog Parentage Test?”
Answer:
The Dog Parentage Test is a DNA analysis used to scientifically determine the parentage of a dog. It can confirm the biological mother and/or father of a puppy using genetic comparison between the tested animals.
Question: “What type of sample is required for the Dog Parentage Test?”
Answer:
The test requires a simple cheek (buccal) swab from each dog being tested. Swabbing is painless and can be done at home using the kit provided.
Question: How many dogs can be tested using the Dog Parentage Test?
Answer:
The standard test includes 1 offspring + 1 dam + 1 sire. You can test additional dogs for an extra fee per sample.
Question: “Can I test only the sire or only the dam with the offspring?”
Answer:
Yes, the Dog Parentage Test can be performed with just one parent and the offspring, though results are more conclusive when both parents are tested.
Question: “Is the Dog Parentage Test suitable for any breed?”
Answer:
Yes, this test works for dogs of any breed. It is ideal for breeders who need certified confirmation of parentage
Question: “How accurate is the Dog Parentage Test?”
Answer:
The Dog Parentage Test is highly accurate. If both parents are tested, parentage is confirmed or excluded with over 99.99% accuracy.
Question: “How long does it take to receive results from the Dog Parentage Test?
Answer:
Results are available within 10 working days from receipt of all samples at the laboratory.
Question: “Can the Dog Parentage Test confirm litter consistency?”
Answer:
Yes, you can use the test to verify if all puppies in a litter have the same sire and/or dam by comparing each one genetically.
Question: “What should I do after collecting the DNA samples for the Dog Parentage Test?”
Answer:
Once the swabs are collected, place them back in the kit packaging and return them to the lab using the provided instructions. Make sure all samples are clearly labelled for each dog.
Question: “Why Is The Dam's (Mother's) Sample Required for Parentage Verification?”
Answer:
Determining animal parentage relies on a method of inclusion and exclusion. Looking at just one parent’s information may not give the full picture and could lead to falsely including a sire that would be ruled out if the mother’s data was also considered. By having the dam’s sample, our lab can easily identify the genetic markers the puppies have inherited from their mother. This leaves only the paternally inherited DNA markers for comparison, making the parentage verification process much more accurate. That’s why the lab requires the dam’s sample for parentage testing. This extra information gives us the complete picture we need to provide you with the most precise results.
Question: “At What Age Can Testing Be Done on pups?”
Answer:
Cheek-swab samples can be obtained from dogs of any age, even newborns or nursing puppies. If pups are nursing, separate them from the mother for about 30 minutes (long enough that they do not have milk in their mouth) before you swab them.
Question: “Is this the same as the Dog DNA Test Without the Mother?”
Answer:
Not exactly, the Dog Parentage Test includes testing the mother, father, and puppy. If the mother is not available, you’ll need the Dog DNA Testing Without the Mother, which uses extended markers to compensate.
Question: “Can I do this test with just one parent and the puppy?”
Answer:
Yes, you can test just the dam and pup or sire and pup. However, testing both parents provides the most conclusive result.
Question: “Will this test tell me the breed of my dog?”
Answer:
No, this test is for verifying biological parentage only. If you’re looking to identify your dog’s breed, you’ll need a separate breed identification test.
Question: “What kind of sample do I need for the Dog Parentage Test?”
Answer:
You’ll need a cheek (buccal) swab from each dog being tested. The process is non-invasive and can be done at home with the kit provided.
Question: “Can I test newborn puppies?”
Answer:
Yes, but it’s best to wait until the puppies are a few weeks old, when swabbing can be done more easily and safely.
Question: “Is this test suitable for any breed?”
Answer:
Yes, it works for all dog breeds.
Question: “Can I test multiple puppies with one test kit?”
Answer:
The standard test includes 1 pup, 1 dam, and 1 sire. You can add extra puppies or sires for an additional fee per dog.
Question: “What happens after I place an order for the Dog Parentage Test?”
Answer:
You’ll receive a test kit with swabs and instructions. Collect the samples from each dog, label them clearly, and return them to the lab using the packaging provided.
Question: “How do I label which sample belongs to which dog?”
Answer:
There will be sample ID envelopes and instructions in the kit. Be sure to label each one with the dog’s name and role (e.g. Sire, Dam, Offspring).
Question: “Can I test dogs that live in different locations?”
Answer:
Yes, you can collect each dog’s sample separately and post them back together or separately, as long as each is clearly labelled and linked to the same case reference.
Question: “How long does the Dog Parentage Test take?”
Answer:
Results are available within 10 working days from when all samples arrive at the lab.
Question: “How will I receive my Dog Parentage Test results?”
Answer:
You’ll receive your results via email in PDF format, showing a clear confirmation or exclusion of parentage.
Question: “What will the Dog Parentage Test results look like?”
Answer:
The report will include a YES/NO outcome for parentage confirmation, along with a genetic marker profile showing the shared alleles between the tested dogs.
Question: “I’m a breeder. Is the Dog Parentage Test suitable for official records?”
Answer:
Yes, the test is accurate and ideal for breeders seeking scientific verification of a litter’s parentage.
Question: “Is the Dog Parentage Test ever inconclusive?”
Answer:
Only in rare cases, such as poor sample quality or contamination. Following the sample collection instructions carefully helps ensure accurate results.
Question: “I suspect my dog isn’t the real father. Can this test help?”
Answer:
Yes, this test will confirm or exclude biological paternity based on DNA comparison between the pup and the potential sire.
Question: “I ordered the Dog Parentage Test, but I need to test a second sire. Can I add him later?”
Answer:
Yes, just contact us with your case reference and we’ll arrange to send you an additional swab kit (an extra fee applies).
Question: “What is the Dog DNA Testing Without the Mother test?”
Answer:
This is a specialised parentage DNA test designed to determine the biological father of a dog when the mother is not available for testing. It compares the DNA of the alleged sire(s) and the offspring only.
Question: “Why is it more challenging to do Dog DNA Testing Without the Mother?”
Answer:
The mother’s DNA helps exclude half of the puppy’s genetic material, making it easier to confirm or exclude paternity. Without it, the lab must analyse more genetic markers to ensure accuracy, making the test slightly more complex.
Question: “Is the Dog DNA Testing Without the Mother still accurate?”
Answer:
Yes. The test analyses up to 25 genetic markers, allowing the lab to achieve highly reliable results even when the mother is not tested.
Question: “What is the Dog DNA Testing Without the Mother test?”
Answer:
This is a specialised parentage DNA test designed to determine the biological father of a dog when the mother is not available for testing. It compares the DNA of the alleged sire(s) and the offspring only.
Question: “What samples are required for the Dog DNA Testing Without the Mother?”
Answer:
Cheek (buccal) swabs are required from the offspring and the potential sire(s). The swabs are included in the kit and are easy to use at home
Question: “How many dogs are included in the Dog DNA Testing Without the Mother?”
Answer:
The standard kit includes 1 puppy and 1 possible sire. You can test additional sires or offspring for an extra fee
Question: “Is this a different test from the Dog Parentage Test?”
Answer:
It’s a variation of the standard Dog Parentage Test, designed for situations where the mother (dam) is not available for testing. It focuses on comparing the sire and offspring only, using a more detailed analysis.
Question: “Why is it harder without the mother?”
Answer:
When the mother is tested, half the puppy’s DNA can be excluded right away, making it easier to identify what came from the father. Without the dam, the lab has to use more genetic markers to ensure accurate paternity results.
Question: “How accurate is this test without the dam?
Answer:
It’s still highly accurate; the lab uses up to 25 genetic markers to reach a conclusive result. Testing both parents is preferred, but this version is still very reliable.
Question: “How will I get my Dog results?”
Answer:
You’ll receive a PDF report by email, showing whether the tested male is the biological sire of the puppy.
Question: “Can I test if my male dog is the father of multiple pups from different litters?”
Answer:
Yes, you can test each puppy individually or as a group. Additional puppies can be added to the case for an extra fee per sample.
Question: “I have more than one possible sire. Can I test them all?”
Answer:
Yes, you can test multiple potential sires. Just contact us when ordering or after receiving your kit so we can include the correct number of swabs
Question: “What is the Dog Inherited Disease and Traits Test?”
Answer:
This test screens for genetic mutations linked to inherited diseases and physical traits in dogs. It’s ideal for breeders or pet owners who want to understand their dog’s genetic health risks and traits that may be passed on to offspri
Question: “Is the Dog Inherited Disease and Traits Test a breed-specific test?”
Answer:
Yes, you’ll choose a panel based on your dog’s breed. Each panel is customised to screen for conditions and traits relevant to that breed. If your dog is a mixed breed, please contact us for guidance before ordering.
Question: “Can I test a mixed-breed dog with the Dog Inherited Disease and Traits Test?”
Answer:
We recommend this test for purebred dogs. If you have a mixed breed, please get in touch so we can help determine whether this panel is suitable or if another test would be better.
Question: “Does the Dog Inherited Disease and Traits Test test include breed identification?”
Answer:
No, this is not a breed ID test. It screens for inherited conditions and traits only. If you’d like to identify your dog’s breed makeup, ask us about our breed identification test.
Question: “What kind of sample is needed for the Dog Inherited Disease and Traits Test?”
Answer:
This test requires a cheek swab (buccal sample) from your dog. The kit includes swabs and instructions for easy, pain-free collection at home.
Question: “Can I use the Dog Inherited Disease and Traits Test on puppies?”
Answer:
Yes, but puppies should ideally be at least 2–3 weeks old to ensure a strong sample. Avoid testing while the pup is still nursing if possible.
Question: “Is the Dog Inherited Disease and Traits Test suitable for any breed?”
Answer:
The test is suitable for many breeds, but you’ll need to select the correct breed-specific panel when ordering. Contact us if you’re unsure which one to choose.
Question: “What do I receive when I order the Dog Inherited Disease and Traits Test?”
Answer:
You’ll receive a home test kit with sterile cheek swabs, instructions, and a form to specify your dog’s breed and other relevant details. Once samples are collected, you send them to the lab using the packaging provided.
Question: “Can I test more than one dog at a time?”
Answer:
Yes, each kit is valid for testing up to 4 dogs. When placing your order, please select the correct number of dogs from the dropdown menu at checkout. You can also leave a note in the comments box to let us know. We will include additional swabs and sample envelopes for each dog accordingly.
Question: “How long does the Dog Inherited Disease and Traits Test take?”
Answer:
Results are available within 10–14 working days from receipt of the sample at the lab.
Question: “How will I receive my Dog Inherited Disease and Traits Test results?”
Answer:
Results will be sent to you via email in PDF format. The report will show which mutations were tested and whether your dog is clear, a carrier, or at risk for each condition.
Question: “What do the result terms ‘clear’, ‘carrier’, and ‘at risk’ mean in the Dog Inherited Disease and Traits Test?”
Answer:
Results will be sent to you via email in PDF format. The report will show which mutations were tested and whether your dog is clear, a carrier, or at risk for each condition. Clear: The dog does not carry the mutation. Carrier: The dog carries one copy of the mutation but is not affected. At Risk/Affected: The dog has two copies of the mutation and may develop the associated condition.
Question: “Is the Dog Inherited Disease and Traits Test useful for breeding decisions?”
Answer:
Yes, many breeders use it to ensure they are not mating two carriers of the same mutation, which could result in affected offspring.
Question: “Will the Dog Inherited Disease and Traits Test help me know if my dog will get sick?”
Answer:
It provides information on genetic predispositions. While not all dogs who carry or are at risk for a condition will show symptoms, knowing their genetic status helps you and your vet plan proactively.
Question: “Can I use the Dog Inherited Disease and Traits Test if my dog is already showing symptoms?”
Answer:
Yes, the results can help confirm whether symptoms may be linked to inherited conditions. However, this is not a diagnostic test. For medical advice, please consult your vet
Question: “Is the Dog Inherited Disease and Traits Test recognised by breed clubs or registries?”
Answer:
The results are laboratory-issued and can support responsible breeding, but recognition may vary by registry. Please check with your breed club for specific requirements.
Question: “I made a mistake choosing the breed panel. Can I change it?”
Answer:
If your sample hasn’t been processed yet, we may be able to update your order. Contact us by email or phone with your case number right away.
Question: “My dog’s results came back as a carrier. What should I do?”
Answer:
Being a carrier means your dog is not affected but may pass the gene on. If you’re breeding, you’ll want to avoid pairing with another carrier for the same mutation. You can contact your vet or a canine genetics expert for further advice.
Question: “I didn’t receive my Dog Inherited Disease and Traits Test results yet. What should I do?”
Answer:
If it’s been more than 14 working days since the lab received your sample, please reach out by email or by telephone with your case reference so we can check the status.
Question: “What is the DogCheck 4.0 Test?”
Answer:
The DogCheck 4.0 Test is a canine DNA analysis that screens for over 250 inherited diseases and breed-specific genetic conditions. It also includes physical trait insights and blood group typing, depending on the breed.
Question: “Is the DogCheck 4.0 Test a breed identification test?”
Answer:
No, the DogCheck 4.0 Test does not identify your dog’s breed. It is used to screen for inherited diseases and traits in known or suspected purebred dogs.
Question: “Can I use the DogCheck 4.0 Test for a mixed-breed dog?”
Answer:
Yes, the DogCheck 4.0 Test can be used for mixed-breed dogs, especially if you have a good idea of the breeds involved. The test analyses over 250 inherited conditions and can still provide valuable health insights even if your dog isn’t purebred. If you’re unsure which conditions may apply, the lab will screen broadly based on the most relevant markers.
Question: “How is the DogCheck 4.0 Test different from the Dog Inherited Disease and Traits Testing Panel?”
Answer:
Both tests screen for inherited conditions, but the DogCheck 4.0 Test includes more than 250 markers, blood type testing, and is tailored with detailed breed-specific disease profiles. It’s often preferred by European breeders.
Question: “What kind of sample is needed for the DogCheck 4.0 Test?”
Answer:
The test requires a cheek (buccal) swab, which is easy to collect at home using the kit provided. No blood sample is needed.
Question: “Can I collect the sample for the DogCheck 4.0 Test myself?”
Answer:
Yes, full instructions are included in the kit. Just make sure your dog hasn’t eaten or chewed anything for at least 30 minutes before swabbing.
Question: “Is the DogCheck 4.0 Test suitable for puppies?”
Answer:
Yes, but for best results, puppies should be at least 2–3 weeks old, and not nursing immediately before sample collection.
Question: “How many dogs can I test with one DogCheck 4.0 Test kit?”
Answer:
Each kit is valid for one dog only. If you need to test multiple dogs, please order a separate kit for each one.
Question: “What happens after I order the DogCheck 4.0 Test?”
Answer:
You’ll receive a test kit by post. Collect the cheek swab sample from your dog, fill in the included paperwork, and return the sample using the packaging provided.
Question: “Can I use the DogCheck 4.0 Test kit later or does it expire?”
Answer:
Kits have a long shelf life, but it’s best to use them within a few months of delivery. Store them in a cool, dry place until you’re ready to collect the sample.
Question: “How long does the DogCheck 4.0 Test take?”
Answer:
Results are available within 3–4 weeks from the time the sample is received by the lab.
Question: “How will I receive my DogCheck 4.0 Test results?”
Answer:
Your results will be sent by email as a digital PDF report. The report includes details about any identified disease-causing mutations, trait markers, and other genetic findings.
Question: “What do the DogCheck 4.0 Test results include?
Answer:
A list of inherited diseases tested, your dog’s genotype for each mutation, Carrier or risk status, Blood type (if applicable), and Traits like coat colour or size (breed-dependent)
Question: “Is the DogCheck 4.0 Test suitable for breeding decisions?”
Answer:
Yes, the DogCheck 4.0 Test is widely used by breeders to avoid passing on inherited conditions. It helps determine whether a dog is a carrier, affected, or clear for specific mutations.
Question: “What does it mean if my dog is a carrier in the DogCheck 4.0 Test?”
Answer:
It means your dog carries one copy of a mutation for a genetic condition, but is unlikely to be affected. However, breeding two carriers of the same mutation could produce affected offspring.
Question: “Can I share my DogCheck 4.0 Test results with my vet?”
Answer:
Absolutely, the results are designed to be vet- and breeder-friendly, and can support informed health planning.
Question: “My dog is already showing symptoms. Can the DogCheck 4.0 Test confirm the cause?”
Answer:
It can help identify if your dog carries genetic markers linked to certain conditions, but it is not a diagnostic test. Always consult your vet for a clinical diagnosis.
Question: “I need to test more than one dog with the DogCheck 4.0 Test. How do I order?”
Answer:
You’ll need to purchase one DogCheck 4.0 Test per dog. Simply select the number of kits you need and add them to your basket. You can check out all the tests in a single order. Each kit is individually processed and linked to one dog only.
Question: “I’ve lost my return envelope. Can I still send the DogCheck 4.0 Test sample?”
Answer:
Yes, contact us by email or phone, and we’ll provide guidance or send a replacement return envelope.
Question: “I haven’t received my DogCheck 4.0 Test results. What should I do?”
Answer:
If it’s been over 4 weeks since your sample arrived at the lab, contact us via email with your case reference and we’ll investigate.
Question: “What is the KnowYourDog Genetic & Breed Test?”
Answer:
The KnowYourDog Genetic & Breed Test is a comprehensive canine DNA test available in two versions: Starter or Advanced. It reveals your dog’s breed composition, physical traits, and (in the Advanced version) health predispositions based on genetic disease screening. 
Question: “What’s the difference between the Starter and Advanced KnowYourDog Genetic & Breed Test?”
Answer:
The Starter test covers breed identification and physical traits. The Advanced test includes those plus an expanded health panel, testing for genetic disease markers.
Question: “How long do I get results for the KnowYourDog Genetic & Breed Test?”
Answer:
Results typically take 4‑6 weeks from the lab receiving your sample, and are delivered online via your account.
Question: “What sample do I need to take for the KnowYourDog Genetic & Breed Test?”
Answer:
You’ll receive cheek swabs in the kit. Just collect mouth cells by rubbing the swab inside your dog’s cheek for about 60 seconds, then mail it back using the provided return envelope.
Question: “Do I need to register the KnowYourDog Genetic & Breed Test kit online?”
Answer:
Yes. After collecting your dog’s sample, you must activate your kit online using the instructions provided. Registration is required to link your sample to your account and to access your test status and results once available.
Question: “How many breeds does the KnowYourDog Genetic & Breed Test identify?”
Answer:
This test scans for over 400 dog breeds, giving percentage results, breed behaviour, history, and even a family tree of ancestors.
Question: “What physical traits are included in the KnowYourDog Genetic & Breed Test?”
Answer:
Traits include coat colour, head shape, metabolism, and traits like tail length or ear type, depending on breed relevance. 
Question: “What health conditions does the Advanced KnowYourDog Genetic & Breed Test monitor?”
Answer:
The Advanced version screens for single-gene inherited conditions such as hip dysplasia, epilepsy, muscular dystrophy, and more, depending on your dog’s genetic profile.
Question: “What do the results of the KnowYourDog Genetic & Breed Test look like?”
Answer:
You’ll receive an email with access to your online report, along with a downloadable PDF. The report includes your dog’s breed composition, physical traits, and, if applicable, health carrier or risk status. You can also view a sample report directly on our website.
Question: “Do I get future updates for the KnowYourDog Genetic & Breed Test results?”
Answer:
Yes, any new features or improved insights introduced later are added to your results permanently, free of charge.
Question: “How much does the KnowYourDog Genetic & Breed Test cost?”
Answer:
The Starter version, which includes breed identification and trait analysis, is priced at £85/€109/$119USD/$149CAD/R3936/. The Advanced version includes breed, traits, and health screening, and is priced at £129/€139/$149USD/$199CAD/R4731/$230AUD/$279NZD.
Question: “Is the KnowYourDog Genetic & Breed Test suitable for all ages?”
Answer:
Yes, although very young or restless puppies may make swabbing hard, most kits still work. The provided instructions offer best practices.
Question: “Can I do the KnowYourDog Genetic & Breed Test if my dog is ill?”
Answer:
Yes. The analysis is based solely on DNA, which remains stable regardless of your dog’s health condition. Illness will not affect the results.
Question: “Can I test my puppy with the KnowYourDog Genetic & Breed Test?”
Answer:
Yes. Puppies can be tested from birth, but for a cleaner sample, we recommend waiting until they are at least 2–3 weeks old and not nursing.
Question: “How long are the cheek swabs from the KnowYourDog Genetic & Breed Test usable?”
Answer:
The samples are stable for several months once dry. If you’re not posting them immediately, store them in a cool, dry place.
Question: “How should I store the KnowYourDog Genetic & Breed Test sample if I can’t send it back right away?”
Answer:
Store the dried swabs in the protective envelope provided. Keep them in a cool, dry place away from heat and moisture.
Question: “Can I swab more than one dog with the same KnowYourDog Genetic & Breed Test kit?”
Answer:
No. Each dog needs its own kit. Mixing samples can compromise the accuracy of the results.
Question: “Can I use a human DNA kit to test my dog?”
Answer:
No. Human and animal DNA kits are not interchangeable. Please only use the designated KnowYourDog Genetic & Breed Test kit for canine testing.
Question: “What happens if I’ve lost the KnowYourDog Genetic & Breed Test kit or return envelope?”
Answer:
Contact customer support. A replacement can be arranged if needed or guidelines given.
Question: “Will I receive a printed version of my KnowYourDog Genetic & Breed Test report?”
Answer:
Reports are provided digitally via your online account. If you require a printed version, you may download and print the PDF report.
Question: “Can the KnowYourDog Genetic & Breed Test tell me if my dog will develop a disease?”
Answer:
The test can identify genetic risk factors, but does not guarantee whether your dog will develop a condition. Always consult your vet for clinical diagnosis and advice.
Question: “Can I retake the KnowYourDog Genetic & Breed Test later?”
Answer:
Yes. Retesting is possible, especially if your dog’s health status has changed or if new features are added to the test
Question: “Will I be notified when new features are added to the KnowYourDog Genetic & Breed Test?”
Answer:
Yes. If you opted in for updates, you’ll receive notifications when new features or improvements are added to the platform.
Question: “Is the KnowYourDog Genetic & Breed Test certified or approved?”
Answer:
The test is carried out by an ISO 17025-accredited lab, which meets international standards for laboratory testing.
Question: “What is the Dog Food Suggestion Report?”
Answer:
The Dog Food Suggestion Report is an add-on service that provides personalised food recommendations based on the results of your dog’s Dog Intolerance Test or Dog Allergy Test. It helps identify commercially available dog foods that avoid ingredients your dog may be sensitive to.
Question: “Do I need to buy a Dog Intolerance Test or Dog Allergy Test to use the Dog Food Suggestion Report?”
Answer:
Yes, this report is only available if you’ve already purchased and received results from the Dog Intolerance Test or Dog Allergy Test. It cannot be purchased or used on its own.
Question: “Can I buy the Dog Food Suggestion Report later if I already did the intolerance or allergy test?”
Answer:
Yes, if you already have your test results and would now like a tailored food report, you can purchase this add-on separately by referencing your previous case.
Question: “How does the Dog Food Suggestion Report work?”
Answer:
Once your intolerance or allergy test results are ready, our team will review your dog’s sensitivities and cross-reference them with ingredient lists from popular dog food brands. We’ll then suggest two suitable dog food options that avoid flagged ingredients.
Question: “Does the Dog Food Suggestion Report include raw or home-cooked diet suggestions?”
Answer:
No, the Dog Food Suggestion Report focuses on commercially available dry or wet dog food brands. It does not include custom meal plans or raw/home-cooked diets.
Question: “What if my dog is already on a prescription or vet-recommended food?”
Answer:
If your dog is on a specialised or prescription diet, we recommend discussing the Dog Food Suggestion Report with your vet before making any changes.
Question: “How will I receive the Dog Food Suggestion Report?”
Answer:
The report will be emailed to you as a PDF document, summarising your dog’s flagged ingredients and suggesting two suitable commercial food options.
Question: “How long does it take to receive the Dog Food Suggestion Report?”
Answer:
The report is typically sent within 3–5 working days after your Dog Intolerance or Dog Allergy Test results are issued (or after you place your order for the add-on, if done separately).
Question: “Can I request more than two food suggestions in the Dog Food Suggestion Report?”
Answer:
The standard report includes two options, but if your dog has multiple sensitivities or you need more support, contact us and we’ll do our best to assist.
Question: “What is the 350 Dog Breed Test?”
Answer:
The 350 Dog Breed Test is a DNA-based analysis that compares your dog’s genetic profile to a database of over 350 recognised dog breeds. It provides an estimate of your dog’s breed composition, ancestry breakdown, and a genetic family tree.
Question: “Does the 350 Dog Breed Test tell me what percentage of each breed is in my dog?”
Answer:
Yes, your results will show a percentage breakdown of the breeds identified, as well as a visual ancestry tree (up to great-grandparents) where possible.
Question: “Can the 350 Dog Breed Test confirm if my dog is purebred?”
Answer:
Yes, if only one breed is detected in your dog’s DNA, the test may indicate your dog is genetically consistent with that breed. However, some purebred dogs may still carry genetic markers from other breeds due to historical crossbreeding.
Question: “Is the 350 Dog Breed Test suitable for mixed-breed dogs?”
Answer:
Yes, this test is ideal for identifying the breed makeup of mixed-breed dogs. It helps owners understand behaviour, appearance, and health traits based on breed history.
Question: “What kind of sample is needed for the 350 Dog Breed Test?”
Answer:
A cheek (buccal) swab is required. The process is simple, painless, and can be done at home using the kit provided.
Question: “Can I test puppies with the 350 Dog Breed Test?”
Answer:
Yes, puppies can be tested. For best results, wait until the puppy is at least 2–3 weeks old and has not nursed or eaten 30 minutes prior to swabbing.
Question: “How do I order the 350 Dog Breed Test?”
Answer:
Simply place your order online. You’ll receive a test kit containing swabs and instructions. After collecting the sample, return it using the provided packaging.
Question: “Can I test more than one dog with a single 350 Dog Breed Test kit?”
Answer:
No, each kit is assigned to one dog only. If you want to test multiple dogs, please order a separate kit for each one.
Question: “How long does the 350 Dog Breed Test take?”
Answer:
Results are available within 3–4 weeks from when your sample is received at the lab.
Question: “How will I receive my 350 Dog Breed Test results?”
Answer:
You’ll receive your results by email in PDF format. The report includes a breed percentage breakdown, a visual family tree, and detailed breed profiles.
Question: “Can I see a sample report of the 350 Dog Breed Test?”
Answer:
Yes, you can view a sample report here to get an idea of what the final report looks like.
Question: “Will the 350 Dog Breed Test tell me about health risks?”
Answer:
No, this test only identifies your dog’s breed composition. If you’re looking for health screening, consider a genetic disease test or a combined breed + health panel.
Question: “Does the 350 Dog Breed Test show personality traits or behaviour predictions?”
Answer:
The report includes breed descriptions, which can help explain general traits associated with each breed. However, it does not provide individualised behaviour predictions.
Question: “What if the 350 Dog Breed Test finds breeds I didn’t expect?”
Answer:
This is common! Some breeds may be present deep in your dog’s ancestry. The test can detect contributions going back several generations, even if they’re not visible in your dog’s appearance.
Question: “Can I upgrade my 350 Dog Breed Test to include health screening later?”
Answer:
No. The 350 Dog Breed Test focuses on breed identification only and does not include health screening. If you’re interested in adding health insights, we recommend the KnowYourDog Genetic & Breed Test (Advanced), which includes breed breakdown, trait analysis, and screening for genetic health conditions. Please contact us via email, and we’ll guide you through the best upgrade or retesting option for your dog.
Question: “What is the KnowYourCat Genetic & Breed Test?”
Answer:
The KnowYourCat Genetic & Breed Test analyses your cat’s DNA to reveal breed composition, physical traits, and (in the Advanced version) potential inherited health risks.
Question: “What’s the difference between the Starter and Advanced KnowYourCat Genetic & Breed Test?”
Answer:
The Starter test includes breed identification and trait analysis (e.g. coat colour, body type). The Advanced test includes everything in the Starter version plus health screening for common inherited conditions.
Question: “How long does it take to get results from the KnowYourCat Genetic & Breed Test?”
Answer:
Results are available in 4–6 weeks from when your sample reaches the lab. You’ll be notified by email once your report is ready.
Question: “What sample is needed for the KnowYourCat Genetic & Breed Test?”
Answer:
The test uses a cheek (buccal) swab, which you collect at home using the kit provided. Swab the inside of your cat’s cheek for about 60 seconds.
Question: “Can I test my kitten with the KnowYourCat Genetic & Breed Test?”
Answer:
Yes, kittens can be tested from birth, but for the best results, wait until they are at least 2–3 weeks old and haven’t nursed or eaten for at least 30 minutes before swabbing.
Question: “Do I need to register my KnowYourCat Genetic & Breed Test online?”
Answer:
Yes, once you collect the sample, you’ll need to activate the kit online using the lab’s portal. This allows you to track your test status and access your results.
Question: “What does the KnowYourCat Genetic & Breed Test show about my cat?”
Answer:
Your report includes: A breakdown of cat breeds detected, A visual ancestry tree (up to great-grandparents), Physical trait markers (coat, tail, size, etc.), and, for the Advanced version, Health risks based on known feline genetic disorders
Question: “Does the KnowYourCat Genetic & Breed Test tell me if my cat is purebred?”
Answer:
If your cat’s DNA matches only one breed, it may be considered genetically consistent with that breed. However, due to historical crossbreeding, some variation is common.
Question: “Can I see a sample of the KnowYourCat Genetic & Breed Test results?”
Answer:
Yes! You can preview example reports directly on our website. Visit the product page for the KnowYourCat Genetic & Breed Test, and scroll to the bottom to view sample PDFs for the Breed, Traits, and Health reports.
Question: “Does the KnowYourCat Genetic & Breed Test screen for health problems?”
Answer:
Only the Advanced version includes inherited health screening. It looks for genetic markers associated with conditions like polycystic kidney disease, hypertrophic cardiomyopathy, and others.
Question: “Will the KnowYourCat Genetic & Breed Test predict my cat’s personality?”
Answer:
No, it won’t predict behaviour, but the breed breakdown can help explain general characteristics based on breed tendencies.
Question: “Can I use the KnowYourCat Genetic & Breed Test to choose a breeding pair?”
Answer:
Yes, especially with the Advanced version, which highlights inherited conditions. Breeders often use it to avoid pairing two carriers of the same gene mutation
Question: “How much does the KnowYourCat Genetic & Breed Test cost?”
Answer:
Please visit our website for the most up-to-date prices.
Question: “Can I test more than one cat with a single KnowYourCat Genetic & Breed Test kit?”
Answer:
No, each kit is linked to one cat only. If testing multiple cats, you’ll need to order a separate kit for each.
Question: “Can I upgrade from the Starter to the Advanced KnowYourCat Genetic & Breed Test later?”
Answer:
Yes, you can upgrade to include health screening later. Contact us with your case reference and we’ll assist you.
Question: “How will I receive my KnowYourCat Genetic & Breed Test results?”
Answer:
You’ll receive an email when your report is ready. Your results will be available online via your account, and also downloadable as a PDF.
Question: “Will I receive updates if new traits or health markers are added later?”
Answer:
Yes, your report will be updated automatically if new traits or features become available.
Question: “Can I use a human DNA kit for the KnowYourCat Genetic & Breed Test?”
Answer:
No, this test requires a cat-specific kit. Please do not use kits intended for humans or dogs.
Question: “How long can I keep the sample before sending it in?”
Answer:
Once the swabs are dry, you can store them in the provided envelope for several months in a cool, dry place.
Question: “Can I retest my cat later?”
Answer:
Yes, if your cat’s health status changes or if you’d like to take advantage of new report features, you’re welcome to retest.
Question: “Can the KnowYourCat Genetic & Breed Test tell me if my cat will get sick?”
Answer:
The Advanced version can identify genetic predispositions, but it is not a medical diagnosis. Always consult your vet for clinical assessments.
Question: “What is the Cat Intolerance Test?”
Answer:
The Cat Intolerance Test is a non-invasive analysis that screens for over 300 food and non-food items your cat may be sensitive or intolerant to. It’s designed to help identify potential triggers that could affect your cat’s digestion, skin, or behaviour.
Question: “Is the Cat Intolerance Test the same as a veterinary allergy test?”
Answer:
No, this test uses bioresonance technology to detect intolerances and energetic imbalances, not immune-based allergic reactions. It is not a substitute for diagnostic testing by a veterinarian.
Question: “Can I use the Cat Intolerance Test to help with skin or digestive issues?”
Answer:
Yes, many cat owners use this test to help identify possible food or environmental triggers behind symptoms like scratching, vomiting, soft stools, or behavioural changes.
Question: “What kind of sample is needed for the Cat Intolerance Test?”
Answer:
A small hair sample is required. You do not need to pluck the hair; just cut a few strands close to the root using clean scissors. No blood or saliva is needed.
Question: “Can I collect the Cat Intolerance Test sample at home?”
Answer:
Yes, the test is entirely non-invasive and can be done at home. Detailed instructions are included with your kit.
Question: “How much hair is needed for the Cat Intolerance Test?”
Answer:
The lab requires approximately 5–10 strands of hair, ideally around 3cm in length. Try to collect from areas where your cat sheds naturally or trim from the back of the neck.
Question: “Can I use hair from my cat’s brush for the Cat Intolerance Test?”
Answer:
It’s best to use freshly cut hair for the most accurate results. Hair from brushes may be contaminated with debris or other animals’ fur.
Question: “What happens after I order the Cat Intolerance Test?”
Answer:
You’ll receive a kit by post with full instructions. After collecting the hair sample, return it to the lab using the return envelope or shipping method provided.
Question: “Can I use the Cat Intolerance Test kit on more than one cat?”
Answer:
No, each test kit is linked to one cat only. If you have multiple cats, you’ll need to order one kit per pet.
Question: “Do I need to register the Cat Intolerance Test kit online?”
Answer:
Some regions may require online registration. Please follow the instructions included with your kit and paperwork. If in doubt, contact our support team with your case reference.
Question: “How long does the Cat Intolerance Test take?”
Answer:
Results are available within 3–5 working days from when your sample is received at the lab.
Question: “How will I receive my Cat Intolerance Test results?”
Answer:
Your results will be sent by email in PDF format. The report will include a breakdown of food items, household products, and environmental factors flagged as potential sensitivities.
Question: “Can I see a sample of the Cat Intolerance Test results?”
Answer:
Yes, you can preview a sample report directly on our website by visiting the Cat Intolerance Test page and scrolling down to the sample section.
Question: “What should I do with the Cat Intolerance Test results?”
Answer:
Use the report to guide dietary changes or remove household/environmental items that may be triggering symptoms. Many clients follow an elimination approach and observe improvement within a few weeks.
Question: “Can the Cat Intolerance Test be used alongside vet care?”
Answer:
Yes, this test is a helpful supplement to traditional veterinary care, especially if your cat has unexplained or chronic symptoms. Always consult your vet before making major dietary changes.
Question: “Will the Cat Intolerance Test diagnose a medical condition?”
Answer:
No, it is not a diagnostic tool. It helps identify sensitivities, not immune-based allergies or diseases.
Question: “What is the CatCheck Feline Genetic Disease Test?”
Answer:
The CatCheck Feline Genetic Disease Test is a DNA analysis that screens for 75+ inherited diseases and traits across all cat breeds. It’s ideal for breeders, vets, or pet owners who want to better understand their cat’s genetic health profile.
Question: “What conditions does the CatCheck Feline Genetic Disease Test screen for?”
Answer:
The test screens for a wide range of single-gene inherited diseases, including Polycystic Kidney Disease (PKD), Hypertrophic Cardiomyopathy (HCM), Progressive Retinal Atrophy (PRA), Myotonia, and Blood types (A, B, AB). You can view the full list of screened conditions via the downloadable PDF on the product page.
Question: “Is the CatCheck Feline Genetic Disease Test suitable for any breed?”
Answer:
Yes, this test works for all cat breeds, including mixed breeds. It’s especially useful for purebred cats with known breed-specific conditions.
Question: “What kind of sample is needed for the CatCheck Feline Genetic Disease Test?”
Answer:
The test uses a cheek (buccal) swab, which is included in your kit. It’s non-invasive and can be collected at home in a few minutes.
Question: “Can I collect the CatCheck Feline Genetic Disease Test sample myself?”
Answer:
Yes, the kit includes step-by-step instructions. Swab your cat’s inner cheek for around 60 seconds and return the sample in the packaging provided.
Question: “Is the CatCheck Feline Genetic Disease Test suitable for kittens?”
Answer:
Yes, kittens can be tested from 2–3 weeks of age, though it’s important they haven’t nursed or eaten for at least 30 minutes before swabbing.
Question: “What happens after I order the CatCheck Feline Genetic Disease Test?”
Answer:
You’ll receive a test kit by post containing swabs and instructions. After collecting your cat’s sample, return it to the lab using the provided packaging.
Question: “Can I test more than one cat with a single CatCheck Feline Genetic Disease Test kit?”
Answer:
No, each kit is linked to one individual cat. If you want to test multiple cats, please order one kit per animal.
Question: “Do I need to register my CatCheck Feline Genetic Disease Test kit online?”
Answer:
Yes, registration is required to link your sample and receive results. Instructions for online activation are included in the kit.
Question: “How long does the CatCheck Feline Genetic Disease Test take?”
Answer:
Results are available in 3–4 weeks from when your sample is received at the lab.
Question: “How will I receive my CatCheck Feline Genetic Disease Test results?”
Answer:
Results are delivered by email in a detailed PDF report that outlines each condition tested and your cat’s status: Clear (no mutation present), Carrier (one copy of the mutation), At Risk (two copies of the mutation)
Question: “Can I see a sample of the CatCheck Feline Genetic Disease Test results?”
Answer:
Yes, a sample report is available to download directly from the product page on our website.
Question: “What does it mean if my cat is a carrier in the CatCheck Feline Genetic Disease Test?”
Answer:
A carrier has one copy of a gene mutation but is not likely to show symptoms. However, they can pass the mutation to offspring. This is important for breeding decisions.
Question: “Is the CatCheck Feline Genetic Disease Test useful for breeding purposes?”
Answer:
Yes, it helps breeders avoid pairing two carriers of the same mutation, which could result in affected kittens.
Question: “Does the CatCheck Feline Genetic Disease Test include blood group testing?”
Answer:
Yes, the report includes your cat’s blood type (A, B, or AB), which is essential information for breeders and for potential blood transfusions.
Question: “Can I use the CatCheck Feline Genetic Disease Test as a diagnostic tool?”
Answer:
No, this test is for screening genetic predispositions. It does not diagnose active conditions. Always consult a veterinarian for medical evaluation.
Question: “Which diseases are covered by the Horse Hereditary Disease DNA Test?”
Answer:
This test screens for the following conditions: PSSM Type 1 (Polysaccharide Storage Myopathy), HYPP (Hyperkalemic Periodic Paralysis), MH (Malignant Hyperthermia), HERDA (Hereditary Equine Regional Dermal Asthenia), GBED (Glycogen Branching Enzyme Deficiency), SCID (Severe Combined Immunodeficiency), CA (Cerebellar Abiotrophy), LFS (Lavender Foal Syndrome), OWLS (Overo Lethal White Syndrome). A full list of conditions is available on the product page.
Question: “Is the Horse Hereditary Disease DNA Test suitable for any breed?”
Answer:
Yes, the test can be used for any horse breed. It is especially recommended for Quarter Horses, Paints, Arabians, and any breed with known risk factors for the above conditions.
Question: “What sample is needed for the Horse Hereditary Disease DNA Test?”
Answer:
The test can be performed using either a blood sample or a hair sample with roots (pulled, not cut). Instructions will be included in your kit.
Question: “Can I collect the sample for the Horse Hereditary Disease DNA Test myself?”
Answer:
Yes, for hair samples, you can collect them at home by pulling 30–40 mane or tail hairs with visible roots. For blood samples, collection must be done by a vet.
Question: “Can I test a foal with the Horse Hereditary Disease DNA Test?”
Answer:
Yes, foals can be tested. If using hair, ensure the hair is strong and has intact roots. Alternatively, a vet can take a blood sample.
Question: “What happens after I order the Horse Hereditary Disease DNA Test?”
Answer:
You’ll receive a test kit with collection instructions and return packaging. Once you’ve collected your sample, send it back to the lab. Results are emailed when ready.
Question: “Can I test more than one horse with the same Horse Hereditary Disease DNA Test kit?”
Answer:
No, each kit is assigned to one horse only. Please purchase one kit per animal if testing multiple horses.
Question: “Do I need to register my Horse Hereditary Disease DNA Test kit online?”
Answer:
Instructions for registration will be included in your kit. Some labs require activation prior to sample return.
Question: “How long does the Horse Hereditary Disease DNA Test take?”
Answer:
Results are typically available within 10–14 working days from the date your sample is received at the lab.
Question: “How will I receive the Horse Hereditary Disease DNA Test results?”
Answer:
You’ll receive a PDF report via email detailing the genetic status for each of the 9 tested conditions. The result for each will indicate whether the horse is clear, a carrier, or at risk.
Question: “What does it mean if my horse is a carrier in the Horse Hereditary Disease DNA Test?”
Answer:
A carrier has one copy of a mutated gene and may pass it on to offspring. Carriers are usually healthy, but should not be bred with another carrier of the same mutation.
Question: “Can the Horse Hereditary Disease DNA Test be used for breeding decisions?”
Answer:
Yes, this test is frequently used by breeders to avoid producing affected foals by pairing carriers or at-risk animals. It helps maintain the long-term health of breeding lines.
Question: “Is the Horse Hereditary Disease DNA Test a veterinary diagnostic test?”
Answer:
No, this is a genetic screening tool, not a clinical diagnosis. Always consult with your veterinarian for medical advice or if your horse is showing symptoms.
Question: “What is the Horse Intolerance Test?”
Answer:
The Horse Intolerance Test is a non-invasive wellness analysis that screens for potential intolerances to over 100 common food and non-food items. It helps identify energetic imbalances that could be contributing to symptoms like poor coat condition, digestive upset, or behavioural changes.
Question: “How is the Horse Intolerance Test different from an allergy test?”
Answer:
This test uses bioresonance technology to detect intolerances, not allergies. It does not measure immune system responses but looks at energy frequencies. It is not a diagnostic or veterinary allergy test.
Question: “Can I use the Horse Intolerance Test to help with my horse’s skin or digestion issues?”
Answer:
Yes, many owners use the test to support elimination diets or identify external factors that could be causing issues with skin, coat, hooves, digestion, or temperament.
Question: “What sample is needed for the Horse Intolerance Test?”
Answer:
A small hair sample with the root attached is required. Hair should be freshly pulled (not cut) from the mane or tail.
Question: “Can I collect the hair sample for the Horse Intolerance Test myself?”
Answer:
Yes, the process is simple and non-invasive. Use clean hands or gloves to pull 5–10 strands from the root and place them in the collection envelope included with your kit.
Question: “Can I use hair from a brush for the Horse Intolerance Test?”
Answer:
No hair from brushes is not accepted as it may lack viable roots and could be contaminated with other environmental elements.
Question: “What happens after I order the Horse Intolerance Test?”
Answer:
You’ll receive a kit with full instructions and a collection envelope. After collecting your horse’s sample, return it by post using the return method outlined in your kit.
Question: “Can I test more than one horse with the same Horse Intolerance Test kit?”
Answer:
No, each kit is valid for one horse only. If you want to test multiple horses, please order one kit per animal.
Question: “Do I need to register my Horse Intolerance Test kit online?”
Answer:
Please follow the instructions inside your kit. If registration is required in your region, instructions will be clearly included.
Question: “How long does the Horse Intolerance Test take?”
Answer:
Results are typically available within 3–5 working days from when your sample is received at the lab.
Question: “How will I receive my Horse Intolerance Test results?”
Answer:
Your results will be emailed to you in PDF format, showing a full list of items tested and whether your horse showed a mild, moderate, or strong reaction to each one.
Question: “Can I see a sample of the Horse Intolerance Test results?”
Answer:
Yes, you can view a sample report by visiting the product page on our website and scrolling down to the example section.
Question: “What should I do with the Horse Intolerance Test results?”
Answer:
You can use the results to adjust your horse’s diet and environment, for example, by removing feed ingredients or stable products that showed reactivity. Many owners see improvement within a few weeks after changes are made.
Question: “Can I use the Horse Intolerance Test alongside vet care?”
Answer:
Yes, the test is meant to be a supportive tool. It is not a replacement for veterinary advice, and you should consult your vet if your horse has ongoing or severe symptoms.
Question: “Will the Horse Intolerance Test diagnose an allergy or disease?”
Answer:
No, this is not a medical diagnostic tool. It screens for intolerances and energetic imbalances, not immune-based allergies or clinical conditions.
Question: The Horse Parentage test, why should I send the mother’s sample if I already know she is the mom?
Answer:
Including the mother’s DNA can help to strengthen results. When the mother is not available, extended testing can be done to determine proper parentage.
Question: What type of sample is needed for the Horse Parentage test?
Answer:
DNA testing is performed from hair samples collected from the mane above the withers. The DNA is contained in the root bulb (follicle). The hair from the mane of a foal may be fine and not have much of a root bulb. When collecting samples from young foals, collect hair from the tail instead where the follicle at the end is larger.
Question: If my horse has already been DNA-profiled through your service, do I need to send another sample?
Answer:
No. The lab can access its database to retrieve the DNA Profile information for horses we have tested. You can provide us with the DNA ID number for that previously tested horse, and we will include it in a new parentage evaluation.
Question: “What is the Horse Parentage Testing?”
Answer:
Horse Parentage Testing is a DNA analysis that verifies the biological relationship between a foal and the alleged sire and/or dam. It compares genetic markers from each individual to confirm or exclude parentage with high accuracy.
Question: “How accurate is the Horse Parentage Testing?”
Answer:
This test uses microsatellite marker (STR) analysis, the industry standard for equine parentage verification. It provides conclusive results, either confirming parentage or excluding it with 100% certainty.
Question: “Is the Horse Parentage Testing suitable for registration purposes?”
Answer:
Yes, many clients use this test to meet the requirements of breed registries or associations. Check with your registry first to confirm their DNA testing guidelines.
Question: “What sample is needed for the Horse Parentage Testing?”
Answer:
The test typically uses hair with roots attached (pulled, not cut).
Question: “Can I use one Horse Parentage Testing kit to test multiple horses?”
Answer:
There is no physical kit for this test. If you’re testing multiple horses, you’ll need to follow the sample collection instructions separately for each horse and submit one order per foal or parent-offspring combination.
Question: “Do I need to register the Horse Parentage Testing kit online?”
Answer:
No kit registration is needed. This is a no-kit test; simply follow the instructions included in your order confirmation email, which explain how to collect and submit the samples.
Question: “Can I test a newborn foal with the Horse Parentage Testing?”
Answer:
Yes, foals can be tested from birth. Ensure the hair sample includes strong roots and the foal has not come into contact with the dam’s mouth before sampling.
Question: “What happens after I order the Horse Parentage Testing?”
Answer:
You won’t receive a physical kit. Instead, you’ll get an order confirmation email with full instructions on how to collect and submit hair samples for the foal and each tested parent. You’ll need to post the samples to the address on your confirmation email.
Question: “Can I collect the hair sample for the Horse Parentage Testing myself?”
Answer:
Yes, you can collect the hair sample at home by pulling around 30–40 mane or tail hairs with visible roots. Full instructions are provided in your order confirmation email, and you can also access them directly from the test page on our website.
Question: “How long does the Horse Parentage Testing take?”
Answer:
Results are available in 10–14 working days from when all samples are received at the lab
Question: “How will I receive my Horse Parentage Testing results?”
Answer:
Results are emailed to you in PDF format, clearly stating whether the alleged sire and/or dam are confirmed or excluded as biological parents.
Question: “Can I see a sample of the Horse Parentage Testing results?”
Answer:
Sample reports may be available upon request. Feel free to contact us directly if you’d like to preview one.
Question: “What does it mean if the result says ‘excluded’ in the Horse Parentage Testing?”
Answer:
An exclusion result means that the tested individual cannot be the biological parent, based on non-matching genetic markers.
Question: “Can I use Horse Parentage Testing to prove ownership?”
Answer:
This test confirms biological relationships, not legal ownership. However, parentage results may support registration, lineage verification, or breeding claims.
Question: “What is the Equine DNA Profiling test?”
Answer:
Equine DNA Profiling creates a unique genetic fingerprint of your horse using 18–21 genetic markers. It’s commonly used for identification, registration, insurance, and breeding records. The DNA profile can also serve as a reference for future parentage testing
Question: “Does the Equine DNA Profiling test tell me my horse’s breed?”
Answer:
No, this is not a breed identification test. It won’t tell you the breed or mix of your horse. It only creates a DNA profile (genetic ID) that can be used for identification and record-keeping.
Question: “Is the Equine DNA Profiling test a health screening test?”
Answer:
No, this test does not check for genetic diseases or health conditions. If you are looking to screen for inherited diseases, please refer to the Horse Hereditary Disease DNA Test instead.
Question: “What sample is required for the Equine DNA Profiling test?”
Answer:
You’ll need to collect 30–40 mane or tail hairs with visible roots
Question: “Can I collect the sample for the Equine DNA Profiling test myself?”
Answer:
Yes, if using hair, you can collect the sample at home. Pull hairs with intact roots (not cut) and follow the guidelines provided in your order confirmation email or on our website
Question: “Can I test a foal with the Equine DNA Profiling test?”
Answer:
Yes, foals can be tested as long as the hair sample includes strong, visible roots.
Question: “Do I receive a kit for the Equine DNA Profiling test?”
Answer:
No, this is a no-kit test. You’ll receive instructions via your order confirmation email on how to collect and send the sample. You’ll need to post the sample in your own envelope to the address provided
Question: “Do I need to register the Equine DNA Profiling test online?”
Answer:
No online registration is required. Just follow the sample submission instructions included in your email confirmation.
Question: “Can I test multiple horses at once with the Equine DNA Profiling test?”
Answer:
Each order is for one horse only. If testing multiple horses, please place a separate order for each animal. You can check out with all of them in one transaction.
Question: “How long does the Equine DNA Profiling test take?”
Answer:
Results are typically ready within 10–14 working days from the date the sample is received at the lab.
Question: “How will I receive my Equine DNA Profiling results?”
Answer:
Your results will be emailed to you in PDF format, showing your horse’s unique DNA profile, including the STR markers used.
Question: “Will the Equine DNA Profiling test prove ownership?”
Answer:
The DNA profile provides genetic identity but is not a legal proof of ownership by itself. It may support other documentation or be useful in resolving disputes
Question: How accurate are the results for the Equine DNA Profiling test?
Answer:
Provides 100% accuracy in identifying a horse (excluding identical twins).
Question: "Can you please let me know what allergies the Pet Intolerance test covers?"
Answer:
The Pet Intolerance Test analyses over 120 common food and environmental items using a non-invasive hair sample. The allergens vary slightly by species, dog, cat, or horse, but may include ingredients like beef, wheat, and dairy, as well as pollen, dust mites, and household chemicals. You can view the full list of items tested on the product page for your pet’s species.
Question: "Do you guys do lovebird DNA testing"
Answer:
Yes, we offer a Bird DNA Sexing Test that can be used for lovebirds and other bird species. This test determines the sex of your bird using a simple feather or blood sample. Please check our website to see if this service is available in your country.
Question: "What dog allergy test can detect both food and environmental allergies?"
Answer:
Our Dog Allergy Test screens for 61 common allergens, including both food-related and environmental triggers—like grasses, dust mites, moulds, and certain proteins. It’s a scientifically backed IgE blood test, not an intolerance test, and provides results within 7 working days of sample receipt. The test is easy to do at home using a small blood sample from your dog and is suitable for dogs over 12 months of age.
Question: "What is included in the Breed Identification test?"
Answer:
The KnowYourDog Genetic & Breed Test provides breed composition, trait insights, and health markers.
Question: "Hi, I received my dog's allergy test results, but I paid extra for the food suggestion report, where can I access it?"
Answer:
If you purchased the food suggestion report, it will be delivered by email 5 days after receiving your allergy or Intolerance results. If it’s missing, please reach out with your case number for assistance.
Question: "How long should I wait after using Apoquel to have my dog's allergy profile done?"
Answer:
For best results, your dog should not have taken Apoquel, Cytopoint, Benadryl, antihistamines, or similar medications for at least 10 days before collecting the sample, as these can affect the accuracy of the results.
Question: "For animal testing, specifically canine PRA testing, many testers indicate they can only provide results for certain breeds, which breeds can you test for PRA in?"
Answer:
Canine PRA testing is only available for specific breeds where the associated genetic mutation has been identified. You can check the list of supported breeds on the test page or by contacting us. If you’re unsure whether your dog’s breed is eligible, feel free to send us the breed name and we’ll confirm before you place an order.
Question: “The genetic test. I was wondering what was involved in the starter and the advanced?”
Answer:
This refers to our DogCheck or CatCheck genetic test. The Starter version includes breed identification and traits analysis. The Advanced version includes everything in the Starter package, plus additional testing for health-related conditions. If you’re unsure which version is best for your pet, feel free to contact us.
Question: "How much is it per bird for testing?"
Answer:
Pricing for Avian DNA Sexing starts from £18/$25USD/$35CAD/€23/R449/$39AUD/$35NZD per bird.
Question: “I have 5 puppies and 2 potential fathers. How do I find out who the father is?”
Answer:
You can order a Dog Parentage Test which allows you to test multiple puppies and potential sires. Samples are collected using mouth swabs from each puppy, the mother (if available), and the two potential fathers. The lab will compare the DNA to determine which male is the biological father of each pup. Please contact us via email with the number of puppies and dogs being tested so we can provide the correct kit setup and pricing.
Question: "do you do DNA test for fish?"
Answer:
No we do not currently offer DNA testing for fish. Our animal DNA testing services are limited to dogs cats horses and birds.
Question: "Are you able to test poultry to determine if they carry recessive white or dominant white plumage genetics?"
Answer:
We currently do not offer genetic testing for plumage traits in poultry. Our bird DNA testing is limited to avian gender identification. For advanced poultry genetics we recommend contacting a specialised veterinary genetics laboratory.