Source folder: Q&As
Source workbook: Full_Q&A_EasyDNA.xlsx
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Questions and answers imported from the source spreadsheet.
Question: “You mention accreditation on your website. Can you tell me a bit more about this?”
Answer:
ISO 17025 accreditation is a certification of the technical competence of a laboratory. It involves the application of specific procedures and criteria by trained specialist assessors to evaluate the performance and ability of the laboratory to provide accurate data from precise testing procedures using properly calibrated instrumentation.
Question: “What prices can I expect to pay for a DNA test?”
Answer:
The price of a specific test is dependent on the test being taken. It will also depend on the number of persons participating and the nature of the sample sent for testing. Details of prices are provided on our website.
Question: “What are your payment options?”
Answer:
You pay when you order the test, in the form of a bank draft or credit cards (Visa or MasterCard) or PayPal. Our payment option page provides more concrete information.
Question: “Will the DNA test kit arrive discreetly?”
Answer:
Yes: the envelope will not have our company name or logo on it. Inside your kit, you will also have a plain envelope in which to return the test samples to us.
Question: “Can you send kits to different locations?”
Answer:
DNA testing kits can be sent to different addresses if required by our client. In fact, we are frequently asked to send samples to different addresses in different countries. We have a number of offices around the world, and normally dispatch the kits to the nearest office to the recipient and then deliver them locally from there. There is an extra charge for the extra kits that varies according to where it has to be delivered. Each kit is assigned its own case number. Unless required that individual samples be tested separately, no tests will be carried until all of the samples associated with a particular case have been logged and received at the laboratory.
Question: “What happens to my samples after you test them?”
Answer:
The length of time for which we retain the samples depends on the type of test. Samples involved in a court-admissible DNA test have to be kept for six months at no further charge. Otherwise, we destroy the samples immediately after you have been sent the results, unless you ask us to keep them, when we will store them for a further 6 months for a storage charge. Please contact us if you wish to take advantage of this facility.
Question: “Can you assure me of total privacy and confidentiality?”
Answer:
The credit card information you provide us with is protected by the most secure encryption available for financial transactions online: 128-bit Secure Socket Layer (SSL) encryption. This encrypts all of your information, and we see nothing but the last four digits, used for order confirmation. Our SSL certification is displayed on our order form. The 128-bit encryption ensures the secure transmission of your card details to your card provider, and we retain nothing. Because of that, you have to re-enter all of your card details if you have to make any additional payments.
Question: How long can I keep my samples before sending them to you?
Answer:
It is possible to store DNA from biological sources such as saliva or blood for a number of years if the sample is properly collected and stored in suitable conditions. A saliva sample taken using a swab, for example, should be allowed to thoroughly dry out before placing the swab in an envelope. This ensure optimal preservation of the DNA in the sample. The older the sample, however, the lower the chances of success. This is something worth keeping in mind.
Question: "How long will it take for the kit to arrive at my place after purchase?"
Answer:
Delivery times depend on your location. Most kits are dispatched within 24 hours of payment and arrive within 2–5 working days for standard shipping. Express options are also available at checkout.
Question: "I was just wondering if I could get an update on a sample I've sent in?"
Answer:
Sure! Please provide your case number so we can check the status of your sample and testing progress for you.
Question: "I was just enquiring to see if there was an update on my DNA test?"
Answer:
We’d be happy to check for you. Please share your case number so we can provide a detailed update.
Question: "Why are your tests so cheap?"
Answer:
We work directly with accredited laboratories and operate globally, which helps us keep costs down while maintaining high-quality, accurate testing. We pass those savings on to you.
Question: "Can you send me the latest status of my case number"
Answer:
Of course! Just send us your case number and we’ll look up the most recent update for you.
Question: "Did you receive the sample, is it being processed?"
Answer:
Please provide your case number so we can confirm whether your sample has been received and whether testing is in progress.
Question: "How long is the shipping?"
Answer:
Standard shipping usually takes 2–5 working days, depending on your location. Express options are also available during checkout.
Question: "How many days it will take to receive the order?"
Answer:
Once dispatched, kits typically arrive within 2–5 working days with standard shipping. Delivery times may vary based on your region.
Question: “Where is my Kit?”
Answer:
If you’ve already placed your order, please provide your case number or order reference and we’ll track the kit for you.
Question: “What is the price of the Methylation Test?”
Answer:
Prices may vary depending on your region. Please check our website for the most up-to-date pricing or let us know your location and we’ll confirm it for you.
Question: “Which test is suitable to find lost relatives?”
Answer:
For closer relationships, we also offer specific relationship DNA tests like siblingship, grandparents, or avuncular testing.
Question: “Do you have any coupons for first-time customers?”
Answer:
We sometimes run promotions for first-time buyers. Feel free email us or check our website for current discount codes or offers.
Question: “The other participant doesn't live with me. Can a kit be sent to both of us at different addresses?”
Answer:
Yes, absolutely. We can split the kit and send it to multiple addresses. Just let us know at the time of order, or contact us with your case number to make arrangements.
Question: “I just placed an order and wanted to know the status of it and how long it takes?”
Answer:
We can check that for you right away. Please provide your case number or order details. Most kits are dispatched within 24 hours and delivered within a few business days.
Question: “Where are the DNA samples tested, please?”
Answer:
All samples are tested in ISO 17025-accredited laboratories that follow strict international quality standards. We work with a network of trusted labs to ensure accuracy and confidentiality.
Question: “Can I submit the names, Anonymous?”
Answer:
Yes. For peace-of-mind testing, you can use aliases or initials instead of full names. Legal testing, however, requires verified ID and full names for all participants.
Question: “Is the price inclusive of lab testing as well?”
Answer:
Yes, all of our listed prices include lab analysis and results. There are no hidden testing fees.
Question: “How do I send my samples to you?”
Answer:
Your kit includes full return instructions. You’ll either post it directly to our laboratory or to our local office for forwarding, depending on your location. Return packaging and instructions are included.
Question: “Can the sample be dropped off at your office”?
Answer:
Yes, samples can be dropped off at select locations. Please contact us with your case number or city, and we’ll confirm the nearest drop-off point if one is available.
Question: “I want to do a cheek swab DNA test. If I purchase the kit, does it include the swabs?”
Answer:
Yes, all cheek swab DNA kits include sterile swabs and full instructions for collecting your sample. Please note that some tests, like Hair Drug Testing and Intolerance Testing, require a hair sample instead and do not include swabs.
Question: “Is the test private and secure?”
Answer:
Absolutely. All samples and personal information are kept confidential and handled in accordance with strict privacy protocols.
Question: “What happens if I make a mistake during sample collection?”
Answer:
If the sample is not viable, we will contact you and may request a recollection.
Question: “Is this test available internationally?”
Answer:
Yes, we ship kits worldwide. Delivery times and shipping fees may vary by location.
Question: "How many days will it take to receive the results?"
Answer:
This depends on the type of test you will be purchasing. Please visit our website and click on the test you are interested in. You will find the test turn around time either in the test discription or under Samples.
Question: “I’ve ordered the test but haven’t received it yet, what should I do?”
Answer:
Please reach out with your case reference or order number, and we’ll track your shipment for you.
Question: “I’ve already collected the samples. How do I send them back?”
Answer:
Use the return envelope or label provided in your kit. Ensure each sample is sealed, labelled, and accompanied by the completed paperwork.
Question: “Do all samples have to be collected on the same day?”
Answer:
No, you can collect them separately, as long as they are all clearly labelled and returned under the same case reference.
Question: “How will I get my results?”
Answer:
For relationship and health tests, results are provided via email with clear interpretations and genetic profiles. For single-profile tests, results are also securely emailed, often within 5 business days.
Question: “I’ve placed my order. What should I do if I lose a swab?”
Answer:
Contact us with your case number and we’ll arrange a replacement swab for you. Charges do apply.
Question: “Can I ship samples from different locations?”
Answer:
Yes, but be sure to label each one clearly and confirm they’re all linked to the same case reference before sending them in. You can also contact us if you need an extra kit sent to a second address.
Question: “I got my results, but I don’t understand them. Can you help?”
Answer:
Absolutely. Just reply to your results email or contact our support team, we’ll be happy to walk you through the report
Question: "How accurate are your DNA test results?"
Answer:
Paternity results reach as high as 99.99% or more probability of paternity and 100% accuracy for exclusion. Their tests include up to 22 STR loci plus the amelogenin (gender marker), delivering “100% accurate” results.
Question: "Are at-home DNA tests as reliable as clinical ones?"
Answer:
Home (“peace‑of‑mind”) tests are very accurate (99.99% inclusion or 100% exclusion), but they are not legally admissible. For court use, a legal test requires third-party sample collection, identity verification and is performed in an accredited lab.
Question: "What factors can affect the accuracy of the results?"
Answer:
Accuracy may be impacted by mutations, contamination, or sample degradation, possibly leading to ambiguous outcomes that require further testing
Question: "What happens if my results are inconclusive?"
Answer:
If one or two genetic marker exclusions occur, the probability of paternity may still exceed 99.9%. However, two exclusions may warrant additional testing; three or more exclusions result in a 100% exclusion determination.
Question: "How do you ensure the highest level of accuracy?"
Answer:
Our tests are conducted in ISO 17025–accredited laboratories using advanced DNA analysis techniques. We typically analyse 21 genetic markers (or more, depending on the test) to ensure high levels of accuracy and reliability. Strict quality control procedures are in place throughout the testing process to maintain consistency and precision
Question: "How is genetic information protected?"
Answer:
All genetic information is handled with strict confidentiality. Results are securely communicated to the authorised contact, and we never share your data without consent. Kits are sent in discreet packaging, and all personal information is protected throughout the process.
Question: "Will data be shared with third parties?"
Answer:
We do not share your personal or genetic data with third parties unless it’s required to complete your analysis or comply with legal obligations. Your information is never sold or used for marketing purposes without your consent.
Question: "Can data be controlled for research use?"
Answer:
Yes. Your data will never be used for research purposes without your explicit consent. If a test involves the option to contribute data to research, you’ll be given the choice to opt in or out during the process.
Question: "Is it possible to delete DNA data and accounts?"
Answer:
Yes. You can request the deletion of your personal data, including your DNA data, at any time. To do this, simply contact us directly and we’ll action your request in line with GDPR and data privacy regulations.
Question: "What security measures prevent data breaches?"
Answer:
We adhere to GDPR standards and participate in the EU–US Data Privacy Framework, which includes principles such as security, data integrity, and accountability. This means there’s a reliable framework governing how your personal and genetic data is handled securely throughout our services.
Question: "What types of DNA tests are offered (e.g., ancestry, paternity, health)?"
Answer:
We provide a comprehensive suite of DNA tests, including: Paternity and relationship tests (e.g. siblingship, grandparentage, aunt/uncle, Y‑STR, mtDNA), Prenatal testing, including baby gender and non‑invasive prenatal paternity, Ancestry testing, exploring lineage and origins, Health and clinical tests, such as genetic predispositions, health wellness panels, and compatibility screening and Drug testing services
Question: "What information does each test provide?"
Answer:
Relationship tests deliver genetic profiles, statistical probability (e.g., probability of paternity), and an interpretive report. Sample results are accessible for reference. Health and clinical tests, like the Genetic Predisposition Test, estimate risk for up to 35 major diseases. The Genetic Compatibility test screens for hundreds to thousands of hereditary disorders, depending on the version chosen
Question: "Which test is best for specific needs?"
Answer:
For personal insight, choose non‑legal or “peace‑of‑mind” options (e.g. relationship, health, ancestry). For legal or official requirements, select court‑admissible testing with chain-of-custody, agency‑collected samples, and accredited labs. For prenatal purposes, non‑invasive testing is available from ~9 weeks, while traditional methods (CVS or amniocentesis) are also offered.
Question: "Can DNA tests help identify health risks or genetic predispositions?"
Answer:
Yes. Our Genetic Predisposition Test estimates the chance of developing major diseases. The Genetic Compatibility Test screens for carrier status across hundreds to thousands of genetic disorders, ideal for family planning
Question: "Can DNA tests be used for legal purposes (e.g., paternity, immigration)?"
Answer:
Absolutely. We offer court‑admissible tests designed to meet legal standards, complete with third-party collection, accreditation, and the necessary documentation. Immigration testing is also available through this service tier.
Question: "What is the difference between a peace of mind and a legal DNA test?"
Answer:
Peace-of-mind tests are simple and private home tests, ideal for personal knowledge. Legal tests meet court standards: they require accredited labs, a chain of custody, clear identification, and may include expert testimony.
Question: "What do terms like "probability of paternity" or "excluded from paternity" mean?"
Answer:
“Probability of paternity” is a statistical percentage reflecting the likelihood of a biological relationship (e.g., >99.99%). “Excluded” means there is no biological relationship—determined with 100% confidence by the markers tested.
Question: "What should be done if results indicate a potential health risk?"
Answer:
If your results indicate a potential health risk, we recommend discussing them with a qualified healthcare provider. We also offer the option of genetic counselling for all health-related DNA tests. This service provides expert guidance to help you understand your results and take informed next steps. You may also request a consultation with one of our laboratory specialists to review your results. Sessions are conducted remotely and are available for tests purchased directly from us.
Question: "Is genetic counseling offered to help interpret results?"
Answer:
Yes. We offer genetic counselling for all health‑related DNA tests. An experienced professional will guide you through your results to ensure you understand your genetic insights and next steps.
Question: "What are the limitations or uncertainties of the test results?"
Answer:
Our test results provide estimates, not certainties. A low genetic risk doesn’t guarantee you’ll avoid a condition, and a high risk doesn’t guarantee you’ll develop it. Environmental factors may also influence outcomes.
Question: "How are the results analyzed?"
Answer:
Results are generated in an ISO‑accredited lab using STR marker analysis (typically 21 markers) and statistical models to calculate probabilities.
Question: "How is the DNA sample collected?"
Answer:
For most tests, samples are collected with simple cheek swabs. Consent is required from adults, or from a parent or guardian if the individual is underage. Samples from minors must use parental responsibility.
Question: "How long does it take to receive the results?"
Answer:
Home paternity test results are typically available 3–5 working days after the lab receives your sample.
Question: "Is a doctor's referral needed?"
Answer:
No referral is needed for standard home tests. However, legal or court‑admissible tests require third‑party sample collection (e.g., by a healthcare professional).
Question: "Is consent required for all individuals tested, including minors?"
Answer:
Yes. Consent is mandatory. Only adults can consent for themselves, while minors require consent from a parent or legal guardian
Question: "What happens to the DNA sample after testing?"
Answer:
By default, your DNA samples are securely stored for 3 months after testing to allow for any additional analysis or verification. After that period, they are destroyed unless you request otherwise. You can also request the destruction of your sample at any time, and we’ll action it immediately in line with our data policy.
Question: "Can DNA tests uncover unexpected family relationships?"
Answer:
Yes. Relationship tests, like siblingship or grandparentage, can reveal unexpected connections
Question: "What are the ethical considerations of DNA testing?"
Answer:
Ethics include ensuring informed consent, protecting privacy, and being aware of the emotional impact of results. For minors or deceased individuals, results should only be sought with legal and ethical clearance.
Question: "Can testing be done if the person is deceased or unavailable?"
Answer:
Yes, but only with the proper consent from relatives or legal representatives. Even for deceased individuals, consent remains essential.
Question: "What about testing a fetus before birth?"
Answer:
Yes, we offer a non-invasive prenatal paternity test that can be done from the 9th week of pregnancy. This test is completely safe for both mother and baby and only requires a blood sample from the mother and a cheek swab from the alleged father. Results are typically available within 5–7 working days from when samples are received at the lab.
Question: "What are the limitations of DNA testing in cases of adoption, particularly when biological parents are unavailable?"
Answer:
In such cases, alternative relationship testing, like grandparentage or siblingship, can be used to establish connections.
Question: "How accurate are the tests for proving relationships in immigration cases, especially when documents are unavailable or potentially unreliable?"
Answer:
We offer legal tests suitable for immigration, conducted under strict standards with accredited labs and chain‑of‑custody to ensure credibility.
Question: "What specific tests can verify a biological relationship with individuals who are unavailable for direct paternity/maternity testing (e.g., deceased individuals)?"
Answer:
Yes, we offer several alternative tests when a parent is unavailable or deceased. These include grandparentage testing, siblingship, aunt/uncle (avuncular), Y‑chromosome (Y‑STR), mtDNA, and in some cases forensic DNA analysis using preserved samples. We also offer a Missing Parent Test, which uses DNA from both grandparents and the child to help determine the biological link to the unavailable parent.
Question: "Can DNA tests help resolve inheritance disputes or probate matters?"
Answer:
Legally admissible tests are suitable for such purposes if performed under proper procedures.
Question: "What are the regulations surrounding the use of DNA evidence in legal proceedings?"
Answer:
Legal tests must follow MoJ-approved and AABB-accredited lab standards with identification, chain‑of‑custody, and proper documentation for court use.
Question: "Are there any differences in the testing processes for legal cases compared to standard, at-home tests?"
Answer:
Home tests are private and simple. Legal tests require third‑party collection, strict custody protocols, and are processed in accredited labs.
Question: "How many genetic markers does the lab analyze in its tests?"
Answer:
Standard tests use 21 genetic markers to ensure accuracy.
Question: "What is the significance of using multiple genetic markers, and can using fewer markers impact accuracy?"
Answer:
Using multiple genetic markers greatly improves the accuracy and reliability of DNA testing. We typically analyse 21 markers, which provides strong statistical power when confirming or excluding biological relationships. Using fewer markers can reduce confidence levels and may lead to inconclusive or less definitive results.
Question: "What are the different DNA typing methods, and what are their advantages and limitations?"
Answer:
We use STR analysis (standard for relationships) for precision. For non-standard samples, forensic methods apply, but these may take longer and require consent
Question: "How does the lab handle and process samples to ensure the DNA is not degraded or contaminated?"
Answer:
Our processes include kit sterility, accredited lab protocols, and clear collection guidance to minimize contamination risk.
Question: "What quality control measures are in place to ensure the accuracy and reliability of the testing process?"
Answer:
We operate in ISO‑accredited labs, analyze multiple markers, and require resampling if profiles fail.
Question: "Is the lab accredited by any relevant organisations (e.g., ISO/IEC 17025, ISO:9001:2008)?"
Answer:
Yes, they are ISO 17025‑accredited, and legal testing labs are approved by the Ministry of Justice and AABB-accredited court court-admissible.
Question: "What are the ethical considerations surrounding the use and storage of genetic data?"
Answer:
Ethical use includes obtaining informed consent, respecting privacy, and allowing opt‑out of research or storage if desired.
Question: "Can customers choose which specific information they consent to have used or shared?"
Answer:
Yes, you may withdraw consent or opt out of sample retention or research use at any time by contacting us
Question: "What rights do individuals have regarding their DNA and the use of their genetic information?"
Answer:
Under GDPR, you have rights to access, correct, delete, restrict processing, and withdraw consent.
Question: "What are the regulations surrounding DNA testing of minors, and what are the consent requirements?"
Answer:
Consent is always required when testing a minor. Depending on the country, the age of consent may be 16 or 18. If the individual is under the legal age of consent, a parent or legal guardian must provide authorisation for testing to proceed.
Question: "How do I access and understand test results?"
Answer:
Results are emailed to you or your nominated recipient. They include clear interpretations alongside genetic data. Hard copies may be available on request
Question: "How much does the biological age test cost?"
Answer:
Pricing depends on your location. Please visit our website, select your country, and navigate to the KnowYourBioAge Test page to view the current price.
Question: "Do you test pathogenic bacteria and parasites with the gut microbiome test?"
Answer:
No, our Gut Microbiome Test does not screen for parasites or infectious pathogens. It analyses over 100 types of beneficial and harmful gut bacteria, focusing on diversity, balance, and microbiome function. If you’re concerned about parasites or infections, we recommend speaking with your GP or a medical professional.
Question: "Do you test Digestive Insufficiency Markers?"
Answer:
The Gut Microbiome Test does not currently include digestive enzyme or insufficiency markers. It’s primarily focused on the gut microbiota composition and function.
Question: "Do I need to pay for postage?"
Answer:
Return postage may not always be included, depending on your location and test type. Please check your kit instructions or contact us with your case reference and location so we can confirm the return process and any applicable fees.
Question: "Does the all-in-one DNA testing package include the methylation one?"
Answer:
No, the Methylation Test is not included in the All-In-One Package. It must be purchased separately, but it can be taken alongside other tests.
Question: "How much costs a genetic methylation test cost?"
Answer:
The cost varies by region. Please visit our website, select your country, and go to the DNA Methylation Test page to see the current price.
Question: "Where can I find the methylation test?"
Answer:
You’ll find it listed under our Health & Wellbeing category on the website. Just select your country, navigate to Health Tests, and look for “DNA Methylation Report.”
Question: "How do I select the correct country on the website?"
Answer:
To choose the correct country, click “Worldwide Offices” at the top of the website. Then select your country from the list to view the correct office details and local website link. Be sure to place your order via the site for your country, as pricing and availability may differ.
Question: "How is the stool sample stabilised to make sure it does not change in transit (ethanol, FTA cards,...)?"
Answer:
The sample collection kit includes a stabilisation liquid that preserves the integrity of the stool sample during transit. No refrigeration is needed, and the sample remains viable for analysis until it reaches the lab.
Question: "Do you offer a comprehensive test that evaluates the gut microbiome, cellular health, and various biomarkers to provide personalised nutrition and lifestyle recommendations?"
Answer:
Yes, we offer a range of DNA and microbiome tests that cover areas like gut health, biological age, diet, and methylation. While no single test covers all of these, we can help you select a combination of tests based on your goals.
Question: "What happens to data from DNA tests? Is it ever sold or used for any other purpose than the test itself? Is there data destroyed after use?"
Answer:
Your DNA data is used only for the purpose of completing the test you ordered. It is not sold or shared with third parties. Data and samples are securely destroyed after the retention period unless you request extended storage.
Question: "Can your company tell if I have Neanderthal DNA?"
Answer:
Yes, our Know Yourself DNA Test includes an ancestry section that identifies Neanderthal genetic markers. Your report will show the percentage of Neanderthal DNA inherited, along with other ancient ancestry insights.
Question: "Does your kit test for parasites?"
Answer:
No, our Gut Microbiome Test does not screen for parasites. It focuses on bacterial balance, diversity, and markers related to digestive and metabolic health.
Question: "Can I pay for the test in instalments?"
Answer:
Some regions offer payment plans through third-party services like Klarna. Availability depends on your location and test type, please proceed to checkout to view instalment options, if available or contact us via email.
Question: "Can you match hair DNA?"
Answer:
Yes, our forensic DNA testing can analyse hair samples if they contain a visible root. Matching is possible between two samples if both yield usable DNA, but forensic samples must first be approved by our lab for suitability. Consent requirements apply.
Question: "How can I order a DNA Methylation test?"
Answer:
You can order the DNA Methylation Test directly from our website. If you’re not already on the correct regional site, click “Worldwide Offices” at the top of the page, select your country, then locate the Methylation Test under Health & Wellbeing.
Question: "I would like to know if a paternal test can be made child's hair and the father's tube swab?"
Answer:
Mixing sample types may be possible but must be approved in advance by our forensic lab. Hair must have the root attached. Please contact us with details so we can confirm suitability and provide the correct instructions and forms. Consent from all tested parties is required.
Question: "I cannot make the payments. Can you please help?"
Answer:
If you’re having trouble completing payment, please let us know the issue or send a screenshot. We accept most major cards, PayPal, and Klarna (where available). Our team can also provide a secure payment link or invoice if needed.
Question: "How far back does your hair sample testing go in time, please?"
Answer:
Hair Drug Testing can typically detect drug use up to 90 days prior to sample collection, depending on the length of the hair. We generally analyse the most recent 3–6 cm of growth from the scalp.
Question: "Are your results usable for court purposes?"
Answer:
Yes, many of our tests are available in legal formats. If you select “Yes, legal purpose” when ordering, we’ll follow full chain-of-custody procedures to ensure your results are admissible in court.
Question: "Do you offer MTFHR testing?"
Answer:
Yes, MTHFR markers are included in our DNA Methylation Test. This analysis provides insight into gene variants such as MTHFR C677T and A1298C, along with their possible impact on methylation and health.
Question: "Are you doing chromosome translocation tests?"
Answer:
We currently do not offer chromosome translocation analysis. Our DNA tests focus on identity, ancestry, health traits, and specific gene variants. If you’re looking for clinical cytogenetic testing, we recommend consulting a medical provider.
Question: "What does the percentage 99.99 % mean in DNA test results?"
Answer:
A result of 99.99% typically indicates a probability of paternity. This means there is a 99.99% chance the tested man is the biological father, based on the DNA markers compared. This is considered a conclusive result in DNA testing.
Question: "I paid the reactivation fee, so how long will it take for the results now?"
Answer:
Once reactivation is processed and samples are confirmed in good condition, turnaround time depends on the type of test. Most results are released within the stated timeframe from the original test page. Please share your case reference if you’d like us to check your file.
Question: "Is it possible to analyse hair from a person who has passed?"
Answer:
Yes, hair samples from deceased individuals can sometimes be analysed, but the hair must contain the root and be evaluated by our lab first. Please contact us with details so we can confirm suitability and next steps.
Question: "Can you test peacock feathers to find out which male is the sire?"
Answer:
Unfortunately, we do not currently offer avian DNA parentage testing. Our bird testing services are limited to avian sexing only, which determines whether a bird is male or female.
Question: "I need to test my two dogs to see if one is the mother of the dog. Which test should I use?"
Answer:
You’ll need the Dog Parentage Test. This test compares DNA between the puppy and the possible mother to determine if there is a biological relationship. You can order this on our website—select your region for the correct price and kit.
Question: "Do you have any coupons for first-time customers?"
Answer:
We do not advertise first-time customer coupons, but discounts may be available in certain cases. Please email us explaining your situation and we’ll let you know if a discount can be applied.
Question: "What do you do with the swab when the test is completed?"
Answer:
After testing is completed, samples are stored securely for a limited time, then destroyed according to lab policy. We do not retain DNA for any other purpose unless explicitly requested or legally required. You can contact us via email if you’d like your sample returned or destroyed earlier.
Question: "Can we pay directly into your bank account?"
Answer:
Yes, in many regions we accept direct bank transfer. If you would like to pay via bank transfer, please email us and we’ll provide the bank details for your region.
Question: "I want to know etnicity which test should I go for"
Answer:
To explore your ancestry and ethnic breakdown, we recommend the Know Yourself DNA Test, which includes ancestry insights. You can find full details on the product page, including sample reports and what is included.
Question: " what's the situation with the courier? Do you have your own courier or do I have to order one?"
Answer:
Most kits include return re-address packaging, but you are responsible for returning the samples to the lab. We recommend using a tracked courier for reliability. If your test includes arranged return shipping (such as Prenatal or Legal tests), we’ll guide you through the process. Let us know your test type so we can confirm.
Question: "Do you have a price for the compatibility genetic testing? "
Answer:
We do not currently offer a “compatibility test” as a product. If you’re referring to relationship testing, health compatibility, or hereditary risk, please let us know more details so we can guide you to the right service.
Question: "Can we order the package with instructions by post, and can the package be discreet?"
Answer:
Yes, all our kits include printed instructions and arrive in discreet packaging. There’s no mention of DNA or the company name on the outer envelope, only the return address inside the kit.
Question: " Is it possible to send these kits to doctors and get the doctors to perform tests?"
Answer:
Yes, many clients choose to send their kits to a doctor or clinic for sample collection. Just ensure the collector follows the sample collection instructions carefully, and signs any required forms. If you’re doing a legal test, the doctor must act as the approved witness.
Question: "What are the kinds of DNA tests you offer?"
Answer:
We offer a wide range of DNA analyses including paternity, relationship, ancestry, health, diet, drug, allergy, pet DNA, and forensic tests. Visit our website to view the full list available in your region.
Question: "Hi, just wondering whether you use Australia Post to ship out your testing kits?"
Answer:
Yes, for Australian customers, kits are typically shipped using Australia Post. You’ll receive tracking details once your order is dispatched if you have selected the registered post option. If you need express shipping, please let us know at the time of order by using the postal dropdown at check-out.
Question: "How to pay with PayPal?"
Answer:
Select PayPal at checkout and you’ll be redirected to log in and confirm payment. If you’re having trouble, we can also email you a PayPal payment link, just let us know your test type and country.
Question: "Is the reseller program offered in the US?"
Answer:
Yes, we offer global reseller, white-label, and affiliate opportunities, including in the USA. Our program is open to clinics, pharmacies, hospitals, and individuals looking to offer DNA testing services. You can either email us at info@easy-dna.com or submit your interest via our form at easy-dna.com/become-an-affiliate, we’ll get back to you with full details on how to get started.
Question: "I changed my payment for express/FedEx service yesterday but have not received a tracking number/additional info?"
Answer:
Thanks for your update, tracking numbers are issued once your kit is dispatched. If you haven’t received anything yet, please let us know your case reference or order details and we’ll check for you.
Question: "Can I have your number?"
Answer:
Please visit our website where the contact number assign to your country will be found on the top right hand corner of the page displayed next to worldwide Offics.
Question: "How much are your genetic counselling services?"
Answer:
Genetic counselling is available as an optional add-on with many of our health-related DNA tests. You can select this service at checkout when placing your order. If you already have a case open and would like to add counselling, please email us with your case reference number and we’ll assist you further. Fees vary depending on the test and provider location.
Question: "Do you accept nail clippings for parental tests?"
Answer:
Yes, nail clippings may be accepted as a non-standard (forensic) sample in paternity or parental DNA testing. Please note that forensic samples carry an additional fee and are not guaranteed to yield usable DNA. We recommend contacting us first with details of the sample so we can confirm suitability and advise on pricing.
Question: "Are you SCC accredited?"
Answer:
Yes, our partner laboratory is accredited by the Standards Council of Canada (SCC) for DNA relationship testing. If you require testing specifically for use in Canadian legal or immigration cases, please email us directly so we can set up your case correctly. Additional documentation and procedures may apply.
Question: "I would like a semen DNA test done on a T-shirt of mine that my fiancé is saying is not his semen. Can you do this and how much would it cost?"
Answer:
Yes, we offer Semen Detection and DNA Comparison Analysis. The T-shirt can be tested to confirm the presence of semen. If semen is detected, a DNA profile can be extracted and compared to your fiancé’s. Pricing depends on the testing method selected (presence only vs. full comparison). Please contact us for a personalised quote and to confirm sample suitability.
Question: “If I have the alleged father’s DNA, can I take it to the lab?”
Answer:
We do not accept walk-ins at the laboratory, but if you have a sample such as a toothbrush, hair, or nail clippings, we may be able to accept it by post as a forensic DNA sample. However, consent from the person the sample belongs to is required. If the alleged father is not aware the sample is being used, we cannot proceed with testing. Please email us first to confirm if the sample is suitable and to receive instructions on how to send it in. Forensic samples carry an additional cost, and DNA extraction is not always guaranteed.
Question: “Can you do tissue sample tests after death?”
Answer:
Yes, we may be able to test post-mortem tissue samples if they have been properly stored and collected by a medical professional. Please email us with full details including the sample type, date of collection, and storage method so we can confirm viability and provide a quote.
Question: “Do you provide DNA blood tests?”
Answer:
Yes, we can test blood samples, but they are not required for most DNA tests. Our standard kits use cheek swabs which are just as accurate. If you prefer to use blood, please email us before ordering so we can confirm suitability and provide instructions.
Question: "What’s on the consent forms is it just a signature?"
Answer:
Our consent forms require the full name, relationship to the case, signature, and date from each adult participant. For minors, a legal guardian must sign on their behalf. Testing cannot proceed without signed consent from all parties.
Question: "What county does DNA testing take place?"
Answer:
All DNA testing is carried out at our accredited partner laboratory in the United States. We operate internationally, but the analysis is centralised to ensure accuracy and quality.
Question: "Could you quote me a DNA test for immigration please?"
Answer:
Yes, we can provide immigration DNA testing for most countries including the UK, US, Canada, and Australia. Please email us with details such as the number of participants, their locations, and the country’s immigration authority so we can send you a personalised quote.
Question: “Do you delete all of the data after the results?”
Answer:
Yes, DNA samples are securely destroyed after testing is complete, and personal data is handled in line with our privacy policy. You can request early deletion or data access at any time by contacting us directly.
Question: “Can I use your DNA kit discreetly without the knowledge of my family?”
Answer:
All kits are sent in plain packaging with no reference to DNA or the company name. However, consent from all adult participants is required before we can process any samples. If you are unsure whether you can proceed, please email us to discuss your options.
Question: “Where are the tests analysed and mailed to when completed by each person?”
Answer:
All samples are analysed at our main laboratory in the United States. If multiple people are testing from different locations, we can send separate kits to each participant. Each person can return their sample to their nearest collection office or directly to the lab, depending on the case setup.
Question: “Can you test for vaginal secretions?”
Answer:
Yes, we offer forensic DNA detection, which can confirm the presence of biological material such as vaginal cells. This is often part of an infidelity or forensic test. Please contact us with sample details, and we’ll provide guidance and pricing. Consent may be required depending on the analysis requested.
Question: “Which test would be appropriate to find out if a friend is related to me?”
Answer:
The most suitable test depends on what type of relationship you are trying to confirm. If you suspect a sibling, cousin, or half-sibling relationship, we may suggest a Sibling DNA Test or other family relationship analysis. Please let us know who is available for testing and the suspected connection so we can recommend the best option.
Question: “Do you deal with international payments?”
Answer:
Yes, we accept international payments. Most of our websites support card payments, PayPal, and in some cases bank transfer. If you’re placing an order from outside the country, just select your location at checkout and the system will display the correct currency and payment options.
Question: “Can I get a heritage test using hair samples?”
Answer:
No, our heritage and ancestry DNA tests are only available using cheek swab samples. Hair and other forensic samples are not accepted for this type of analysis. A kit with swabs will be provided after your order, and samples must be collected as instructed.
Question: “How do I test for semen on my underwear when I don’t know if it’s semen and if it is I don’t know who the other party is?”
Answer:
We offer a Forensic DNA Detection Test that can identify the presence of semen on clothing or other items. If semen is detected, we can then extract a DNA profile, but we would need a reference sample from a known individual to perform a comparison. Please contact us for pricing and to confirm sample suitability. Consent is required for any comparison testing.
Question: “Is it possible to do a DNA test with hair that has been in a packet for thirty something years?”
Answer:
A forensic DNA test may be possible, but DNA degrades over time, especially if the sample wasn’t stored in ideal conditions. If the hair includes the root, there is a better chance of retrieving DNA. Please contact us with details about the sample, and we’ll advise on whether testing is viable and what options are available.
Question: “What should I do before collecting a cheek swab sample?”
Answer:
Avoid brushing your teeth, using mouthwash, wearing dentures, smoking, or using chewing tobacco for at least one hour before sampling to ensure the best quality DNA collection.
Question: “What should I avoid before collecting a cheek swab?”
Answer:
To ensure high-quality DNA, avoid brushing your teeth, using mouthwash, wearing dentures, smoking, or using chewing tobacco for at least one hour before sample collection.
Question: “Can ancestry or heritage DNA tests prove paternity?”
Answer:
No. Only dedicated paternity tests can establish a biological relationship. Ancestry tests may suggest relatives but aren’t definitive for parentage.
Question: “Do age or medication affect paternity test accuracy?”
Answer:
No. Neither a person’s age nor medication use affects the accuracy of DNA paternity results.
Question: “What if the father or mother refuses testing during a custody case?”
Answer:
The court may hold the refusing party in contempt, and the court can still proceed to legally determine paternity using other evidence.
Question: “Should I sign an Acknowledgment of Paternity if unsure?”
Answer:
No, if either parent is uncertain, it’s best to get DNA testing first before signing any official documents.
Question: “Who can file to establish paternity if there’s disagreement?”
Answer:
A mother, someone claiming to be the father, the child, a guardian, or social services can file a Complaint to Establish Paternity in court.
Question: “Do I need the mother’s or father’s consent for a child to be tested?”
Answer:
Yes. DNA testing for a child requires the signed consent of a parent or legal guardian. If one parent is ordering the test, they must have legal authority to consent on behalf of the child.
Question: “What kinds of relationships can be confirmed with DNA testing?”
Answer:
DNA testing can confirm many types of biological relationships, including paternity, maternity, full or half siblings, aunts or uncles, grandparents, and twins. The best test depends on who is available and the relationship you want to confirm.
Question: “What if a potential father is unavailable or deceased?”
Answer:
If the alleged father is not available, other relatives such as his parents, siblings, or known children may be tested instead. In some cases, forensic samples from the father may also be accepted if they meet lab requirements and proper consent is given.
Question: “How old does someone need to be to be tested?”
Answer:
There is no age limit for DNA testing. Newborn babies can be tested using a cheek swab, and testing is safe, quick, and non-invasive at any age. For minors, a parent or legal guardian must give consent.
Question: “What should I look for when choosing a DNA testing company?”
Answer:
Choose a provider that works with an accredited laboratory, offers transparent pricing, clear turnaround times, and has good customer support. For legal or immigration tests, make sure the lab is properly certified.
Question: “What’s the difference between a legal and a ‘peace of mind’ test?”
Answer:
A legal test follows strict chain-of-custody procedures and can be used in court or official matters. A peace-of-mind test uses home-collected samples and is for personal use only. Both offer the same level of accuracy.
Question: “How long are DNA samples good for?”
Answer:
Once collected, cheek swabs should be returned to the lab as soon as possible. If stored in a dry, cool place, unused swabs may remain viable for up to three months. Used swabs can also remain viable for up to three months if they are completely dry and stored in a clean paper envelope. Do not store used swabs in plastic, as this can cause mould growth and degrade the DNA.
Question: “What is chain of custody in DNA testing?”
Answer:
Chain of custody is the documented process of collecting, handling, and tracking a DNA sample to ensure it has not been tampered with. This is required for legal or court-admissible DNA testing.
Question: “If I have to mail my DNA, and it takes a few days to arrive to a lab, does the DNA ‘die’ therefore making it harder to test?”
Answer:
No, DNA in cheek swab samples remains stable for several months if stored properly. As long as the swabs are dry and kept in a paper envelope, they can still be tested even after several days in transit. We recommend sending them as soon as possible for the best results.
Question: “Is it possible to get the lactose intolerance test results faster than 3–4 weeks?”
Answer:
The standard turnaround time for the Lactose Intolerance DNA Test is 3–4 weeks from the time the sample reaches the lab. Unfortunately, express processing is not available for this test.
Question: “Does your company send someone to the home to collect the samples for non-invasive paternity test?”
Answer:
We do not automatically arrange home collection, but we can assist with booking a third-party nurse or phlebotomist in some locations. Alternatively, you can visit a local clinic for the mother’s blood draw. Please contact us via email with your location and case number so we can advise on available collection options.
Question: “Is there a way to test to find out how you are related to someone?”
Answer:
Yes, we offer a range of relationship DNA tests including sibling, aunt/uncle (avuncular), and grandparent testing. These can help confirm biological relationships when a direct parent is not available. Let us know who is available for testing and the suspected connection, and we’ll recommend the most suitable option.
Question: “Where are your DNA tests carried out in the USA or UK? I need it for UK immigration purposes.”
Answer:
All DNA testing is carried out at our internationally accredited laboratory in the United States. Our lab is fully accredited by the Ministry of Justice (MOJ) for UK immigration testing and meets all Home Office requirements. Please contact us via email before ordering so we can set up the case correctly.
Question: “What test is available to determine if a person is the product of incest?”
Answer:
We are unable to accept cases involving suspected incest unless a valid court order is provided. These types of cases must be referred by the appropriate authorities and cannot be requested directly by the client. Please contact us via email if you need further clarification.
Question: “I was wondering how much it is for the non-invasive paternity test?”
Answer:
The Non-Invasive Prenatal Paternity Test starts from approximately £895 / €950 / $1195, depending on your location. You do not need to pay the full amount upfront , you can pay 50% to receive the kit, and the remaining balance once the samples reach the lab. Results will be placed on hold if payment is incomplete and released once the full amount has been received. Please contact us via email with your country so we can confirm the current price and collection options.
Question: “I would like to test a condom I found, how would that work?”
Answer:
We offer forensic DNA testing that can detect the presence of DNA on items such as condoms. If DNA is detected, the lab may be able to extract a profile for comparison. Consent is required from any individual whose DNA is being tested. Please contact us via email to confirm whether the sample is suitable and to receive a quote.
Question: “Can a blood sample on a cloth or gauze from a father and a mouth swab from a child be used as samples?”
Answer:
Yes, this may be possible as part of a forensic DNA test. The blood sample must be dry and stored properly, and consent is required from the person the sample belongs to. Please contact us via email to confirm whether the sample is suitable and to receive pricing.
Question: “Can you drink alcohol before the test?”
Answer:
Yes. Alcohol does not affect DNA and will not impact the results of a DNA test. However, we recommend not eating, drinking, or smoking for at least one hour before collecting a cheek swab sample to ensure sample quality.
Question: “Do you do hair bio banking?”
Answer:
We do not offer hair or DNA storage banking services. However, you can order a DNA Profile Test, which creates a secure digital record of your genetic profile that can be used for identification or reference in the future. This is a practical alternative to physical DNA storage.
Question: “Do you offer in home blood draw for prenatal test?”
Answer:
We do not automatically include a home visit, but in some locations we can assist with booking a nurse or phlebotomist. Alternatively, you may visit a local clinic for the blood draw. Please contact us via email with your location and case number for assistance.
Question: “Can you test blood on a paper towel?”
Answer:
In some cases, dried blood on items like paper towels may be accepted as a forensic sample. These samples carry an additional fee and must meet certain conditions. Please contact us via email before sending anything so we can confirm suitability.
Question: “Can I use a swab for the baby but hair or nail clips from the dad?”
Answer:
Yes, this may be possible using a forensic DNA test. A cheek swab from the baby and a non-standard sample from the father such as hair with root or nail clippings can be tested. Consent from the father is required. Please contact us via email to confirm suitability and pricing.
Question: “Do you currently offer DNA banking and what is the cost?”
Answer:
We do not currently offer DNA banking or long-term storage services. As an alternative, you can order a DNA Profile Test, which provides a permanent digital record of your genetic profile. This can be used for future reference or identification. Please contact us via email for current pricing or visit our website for more information.
Question: “I’m looking for a cattle sibling DNA test”
Answer:
We currently do not offer cattle DNA testing. Our animal testing services are limited to dogs cats horses and birds. For livestock testing we recommend contacting a veterinary genetics lab that specialises in agricultural DNA testing.
Question: “I want to know more about the ancestry DNA test does it pick up on male and female ancestry and how does the process work?”
Answer:
Yes our ancestry DNA test can trace both maternal and paternal lineage depending on your gender and the test type. Males receive both maternal and paternal ancestry information while females receive maternal only unless a male relative is tested. The process involves a simple cheek swab collected at home which is then analysed to determine your haplogroup and ancestral background.
Question: “Can I be helped to set up testing facility in my current medical pathology lab and how much will it cost and what support will my lab get?
Answer:
You can apply to become an affiliate or reseller. This allows your facility to offer DNA testing services while all lab work is handled by us. To get started, please complete the affiliate application form on our website or send us an email, and we will review your request and provide the next steps.
Question: “Is it possible to do the tests at your premises?”
Answer:
Most of our DNA tests are home-based using cheek swab kits sent to your address. However if you require a legally witnessed collection we may be able to assist at one of our partner clinics or collection points depending on your location. Please contact us via email to check availability.
Question: “Where are your DNA tests processed what lab does the testing?”
Answer:
All DNA testing is carried out at our accredited partner laboratory Endeavor DNA Laboratories in the United States. The lab is fully accredited and used for both private and legal DNA testing including immigration and court-approved cases.
Question: “Is there any sample collector service that I may opt please?”
Answer:
Yes in some locations we can help you arrange a sample collection with a nurse clinic or phlebotomist for legal or specialised tests. Collection services are not included by default and may carry an extra charge. Availability depends on your location.
Yes all our DNA tests include an official laboratory report. This document shows the test result and includes details of the tested parties and their relationship outcome. For legal tests the report is admissible in court or for immigration purposes.
Question: "Is Affinity the same company as EasyDNA, or are you separate businesses?
Answer:
EasyDNA and AffinityDNA are separate brands that operate under the same parent laboratory group, which means they share the same scientific standards, testing facilities, and quality assurance processes.